Esther Nam

Sharpshooter
DISC Type : DC

Strategic Customer Success Account Manager at DocuSign

São Paulo, São Paulo, Brazil

Overview

Esther is a customer success leader with deep experience in SaaS and Fintech. She recently returned to DocuSign to lead an Enterprise Customer Success team, leveraging her expertise in strategic account growth and churn reduction. Colleagues describe her as dedicated, tenacious, and an exceptional partner with great thought leadership.

Fueled by her background in International Relations, Esther is curious about global affairs and fascinated by large multinational corporations. She is a trilingual professional who values building solid, human-centric relationships with clients and internal teams, using her communication skills to connect with people from different countries.

After more than a decade in the SaaS market, she took on the challenge of building a sales team in the Fintech world before returning to DocuSign.

Personality Overview

Rigorous & Demanding

Precise But Practical

Fast But Analytical

They put a lot of effort into ensuring personal success.  They respond well to strong and respectful communication. They prefer to move quickly, and expect the same from others.

Topics They Care About

Enterprise Customer Success
Her career has progressed into leadership, where she now guides teams focused on delivering value and reducing churn for strategic enterprise clients at DocuSign.
SaaS & Fintech
She has extensive experience in SaaS from her time at DocuSign and recently gained valuable experience building a sales team within the Fintech industry.
Strategic Account Growth
Her roles consistently involve developing customized success plans, aligning with executive stakeholders, and driving revenue through retention, upsells, and strategic expansions.

Media Appearances

Esther has no verified media appearances

Work History

3-2024
Strategic Customer Success Account Manager at DocuSign
9-2020 - 3-2024
Senior Customer Success Manager at DocuSign
3-2019 - 9-2020
Account Manager - LATAM and Mid Market Division at DocuSign
4-2018 - 2-2019
Senior Customer Success Executive at Cabify
8-2017 - 4-2018
Account Executive - Farmer at Cabify

Education

2013 - 2018
Relações Internacionais from Pontifícia Universidade Católica de São Paulo
1-2023 - 3-2023
Customer Success Management from FIA Business School - Tecnologias Digitais

More Information

Social Presence :

Prographics :

Exp : 8 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Strategic Customer Success Account Manager at DocuSign
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Insights For Selling To Esther

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Objectively showcase the impact that your product creates
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Esther is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Esther

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Esther move?

  • If convinced, they can reach decisions quite fast.
  • Can Esther take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Esther

Personality Compatibility


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