Esther Nam in

Esther Nam

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Strategic Customer Success Account Manager at DocuSign
📍 São Paulo, São Paulo, Brazil

Esther is a customer success leader with deep experience in SaaS and Fintech. She recently returned to DocuSign to lead an Enterprise Customer Success team, leveraging her expertise in strategic account growth and churn reduction. Colleagues describe her as dedicated, tenacious, and an exceptional partner with great thought leadership.

Fueled by her background in International Relations, Esther is curious about global affairs and fascinated by large multinational corporations. She is a trilingual professional who values building solid, human-centric relationships with clients and internal teams, using her communication skills to connect with people from different countries.

After more than a decade in the SaaS market, she took on the challenge of building a sales team in the Fintech world before returning to DocuSign.

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Experience
8 Years
Current Role
Strategic Customer Success Account Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Esther cares about

Enterprise Customer Success
Her career has progressed into leadership, where she now guides teams focused on delivering value and reducing churn for strategic enterprise clients at DocuSign.
SaaS & Fintech
She has extensive experience in SaaS from her time at DocuSign and recently gained valuable experience building a sales team within the Fintech industry.
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Career

Work history

3-2024
Strategic Customer Success Account Manager
DocuSign
9-2020 - 3-2024
Senior Customer Success Manager
DocuSign
3-2019 - 9-2020
Account Manager - LATAM and Mid Market Division
DocuSign
4-2018 - 2-2019
Senior Customer Success Executive
Cabify
8-2017 - 4-2018
Account Executive - Farmer
Cabify
In the press

Media appearances

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Education
2013 - 2018
Relações Internacionais
Pontifícia Universidade Católica de São Paulo
1-2023 - 3-2023
Customer Success Management
FIA Business School - Tecnologias Digitais
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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