Gissele Marini

Critic
DISC Type : C

Senior Manager of Customer Success at Docusign

São Paulo, São Paulo, Brazil

Overview

Gissele Marini is a senior executive in B2B sales and customer success, currently serving as Sr. Manager of Customer Success at Docusign. Her expertise lies in building scalable operations, developing go-to-market strategies, and leading international expansion. She holds an executive certificate from MIT Sloan.

She appears to be a reflective and growth-oriented leader who values taking calculated risks and experimenting with her professional path. Gissele is passionate about building strong, empowered teams with a human-centered approach, focusing on engagement, autonomy, and a sense of belonging.

Unique fact: Gissele successfully led the definition and execution of unico IDtechs expansion and growth strategy into Mexico.

Personality Overview

Information Seeker

Negotiator

ROI Driven

They choose to analyze logically and value facts to emotions.  Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Success
Her current role at Docusign focuses on leading Customer Success teams for enterprise clients, a theme central to her career in fostering long-term account relationships.
B2B Team Leadership
She emphasizes a culture-focused and human-centered leadership style, aiming to empower teams through engagement and autonomy in fast-paced environments.
International Expansion
She has direct experience defining and executing international go-to-market strategies, having led unico IDtech's operational growth in Mexico.

Media Appearances

Gissele has no verified media appearances

Work History

1-2026
Senior Manager of Customer Success at Docusign
6-2025 - 11-2025
Sales and Revenue Director at Conta Simples
10-2024 - 4-2025
Sales and Client Success Director - Mexico at unico IDtech
10-2022 - 10-2024
Sales and Customers Director at unico IDtech
5-2021 - 10-2022
Head of Sales - HR Solutions at unico IDtech

Education

10-2023 - 10-2023
Executive Certificate from MIT Sloan School of Management
2019 - 2019
Professional Development Programs from Harvard Extension School

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Senior Manager of Customer Success at Docusign
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Insights For Selling To Gissele

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gissele is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Gissele

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Gissele move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Gissele take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Gissele

Personality Compatibility


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