Fabián Gutiérrez in

Fabián Gutiérrez

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Collections Lead at Xepelin
📍 Azcapotzalco, Mexico City, Mexico

Fabián is a collections and contact center expert with deep experience in the fintech and financial sectors at firms like Xepelin and Ford. He excels in managing end-to-end collections and leading large teams to boost portfolio recovery. Colleagues describe him as results-focused, responsible, and a committed leader.

He has experience managing teams of over 100 people and implementing ISO: 9001 certified procedures.

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Experience
19 Years
Current Role
Collections Lead
Job Level
Mid-senior
Location
Azcapotzalco, Mexico City, Mexico
Personality Overview

How Fabián shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fabián cares about

End-to-End Collections
His career centers on managing the full collections lifecycle, from early delinquency to extrajudicial processes, consistently improving recovery rates and portfolio efficiency.
Contact Center Operations
He has extensive experience managing systems like Inconcert, Cisco, and Avaya to optimize contact center performance and implement effective recovery strategies.
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Career

Work history

3-2023
Collections Lead
Xepelin
10-2018 - 12-2021
Gerente de Contact Center
Grupo Conauto
10-2016 - 10-2018
Supervisor de Cobranza
Ford Motor Credit Company
7-2011 - 3-2016
Coordinador de Cobranza Call Center
Crédito Real
10-2004 - 3-2011
Jefe de Cobranza Productos Personal Finance y Comercial Mexicana
BNP Paribas Personal Finance México
In the press

Media appearances

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Education
2011 - 2016
Licenciatura
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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