Fabián Gutiérrez

Observer
DISC Type : ci

Collections Lead at Xepelin

Azcapotzalco, Mexico City, Mexico

Overview

Fabián is a collections and contact center expert with deep experience in the fintech and financial sectors at firms like Xepelin and Ford. He excels in managing end-to-end collections and leading large teams to boost portfolio recovery. Colleagues describe him as results-focused, responsible, and a committed leader.



He has experience managing teams of over 100 people and implementing ISO: 9001 certified procedures.

Personality Overview

Value Driven

Curious

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

End-to-End Collections
His career centers on managing the full collections lifecycle, from early delinquency to extrajudicial processes, consistently improving recovery rates and portfolio efficiency.
Contact Center Operations
He has extensive experience managing systems like Inconcert, Cisco, and Avaya to optimize contact center performance and implement effective recovery strategies.
Leadership Development
Having completed formal leadership training and received strong recommendations as a leader, he focuses on building and guiding high-performing teams.

Media Appearances

Fabián has no verified media appearances

Work History

3-2023
Collections Lead at Xepelin
10-2018 - 12-2021
Gerente de Contact Center at Grupo Conauto
10-2016 - 10-2018
Supervisor de Cobranza at Ford Motor Credit Company
7-2011 - 3-2016
Coordinador de Cobranza Call Center at Crédito Real
10-2004 - 3-2011
Jefe de Cobranza Productos Personal Finance y Comercial Mexicana at BNP Paribas Personal Finance México

Education

2011 - 2016
Licenciatura from Universidad del Valle de México

More Information

Social Presence :

Prographics :

Exp : 19 Location : Azcapotzalco, Mexico City, Mexico Job Level : Mid-senior Designation : Collections Lead at Xepelin
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Insights For Selling To Fabián

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabián is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Fabián

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Fabián move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Fabián take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Fabián

Personality Compatibility


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