Fabiana is the Head of CX & CS at Copa Energia, with over 27 years of experience building customer-centric operations from the ground up. Her expertise is backed by specializations in Innovation, Entrepreneurship, and Neuroscience. Colleagues frequently describe her as an empathetic, resilient, and inclusive leader.
Her personal passion lies in developing people and learning from them, a value she applies both in her leadership roles and as a dedicated mentor and speaker. She is driven by the opportunity to help others grow and realize their potential in the field of customer experience.
Unique fact: Her entire professional history is built on initiating projects, channels, and entire business areas from scratch.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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