Fabiana Nobre, CXPA in

Fabiana Nobre, CXPA

Sharpshooter · DISC type CD
Head of CX & CS at Copa Energia
📍 São Paulo, São Paulo, Brazil

Fabiana is the Head of CX & CS at Copa Energia, with over 27 years of experience building customer-centric operations from the ground up. Her expertise is backed by specializations in Innovation, Entrepreneurship, and Neuroscience. Colleagues frequently describe her as an empathetic, resilient, and inclusive leader.

Her personal passion lies in developing people and learning from them, a value she applies both in her leadership roles and as a dedicated mentor and speaker. She is driven by the opportunity to help others grow and realize their potential in the field of customer experience.

Unique fact: Her entire professional history is built on initiating projects, channels, and entire business areas from scratch.

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Experience
23 Years
Current Role
Head of CX & CS
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Fabiana shows up

ROI Driven
Fast But Analytical
Rigorous & Demanding

They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others. They put a lot of effort into ensuring personal success.

Priorities

Topics Fabiana cares about

Developing People
States that she loves to develop people and learn from each one. She also runs her own mentorship and speaking company, FNOBRE Desenvolvimento.
B2B Customer Culture
Recently gave a talk on mobilizing B2B and transforming connections, showing a focus on building a strong customer-centric culture in a business-to-business context.
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Career

Work history

6-2024
Head of CX & CS
Copa Energia
1-2024
Associada
FNOBRE Desenvolvimento
1-2024
Mentora e Palestrante
FNOBRE Desenvolvimento
8-2023 - 7-2024
Gerente de Experiencia do Cliente - Expert
Contabilizei
5-2022 - 8-2023
CX Manager B2B - Jornadas
Vivo (Telefônica Brasil)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
4-2024
Postgraduate Degree
Universidade de São Paulo (USP)
8-2022 - 8-2023
Pós-graduação Lato Sensu
Pontifícia Universidade Católica do Paraná
2021 - 2022
Master of Business Administration - MBA
FIA Business School
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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