Fabio Caetano

Wildcard
DISC Type : sci

Customer Service & Collaboration Latam Sr. Manager at Johnson & Johnson

São Paulo, São Paulo, Brazil

Overview

Fabio is the Customer Service & Collaboration Latam Sr. Manager at Johnson & Johnson, specializing in supply chain, logistics, and process improvement. An experienced operations professional, he holds an MBA in Industrial Management from Fundação Getulio Vargas.

He is committed to advancing ESG (Environmental, Social, and Governance) initiatives as a core part of his professional focus.

Personality Overview

Curious But Skeptical

ROI Driven

Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

LatAm Supply Chain
As a Senior Manager for Latin America at Johnson & Johnson, his career is centered on optimizing logistics and customer service operations across the region.
Continuous Improvement
He frequently posts about his passion for the world of continuous improvement and highlights skills in DMAIC and Value Stream Mapping.
ESG Initiatives
He publicly shared his team's commitment to advancing ESG actions, indicating it is a key focus area and personal value.

Media Appearances

Johnson & Johnson MedTech anunció cambios en los líderes de América Latina. Featured in TOTALMEDIOS

See Now

Work History

3-2024
Customer Service & Collaboration Latam Sr. Manager at Johnson & Johnson
8-2021 - 3-2024
Process Improvement Leader LatAm - X sector (Cons, Jan, MedTech) at Johnson & Johnson
3-2020 - 8-2021
Customer Service Manager Medical Devices at Johnson & Johnson
2-2018 - 3-2020
Service Excellence Manager at Johnson & Johnson
5-2016 - 2-2018
CLS (Customer and Logistics Service) Operation Manager at Johnson & Johnson

Education

2011 - 2012
MBA Industrial Management from FGV - Fundação Getulio Vargas
2008 - 2009
MBA Logistics from FAC

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Service & Collaboration Latam Sr. Manager at Johnson & Johnson
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Insights For Selling To Fabio

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabio is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Fabio

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Fabio move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Fabio take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Fabio

Personality Compatibility


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