Fabio Caetano in

Fabio Caetano

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Customer Service & Collaboration Latam Sr. Manager at Johnson & Johnson
📍 São Paulo, São Paulo, Brazil

Fabio is the Customer Service & Collaboration Latam Sr. Manager at Johnson & Johnson, specializing in supply chain, logistics, and process improvement. An experienced operations professional, he holds an MBA in Industrial Management from Fundação Getulio Vargas.

He is committed to advancing ESG (Environmental, Social, and Governance) initiatives as a core part of his professional focus.

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Experience
25 Years
Current Role
Customer Service & Collaboration Latam Sr. Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fabio cares about

LatAm Supply Chain
As a Senior Manager for Latin America at Johnson & Johnson, his career is centered on optimizing logistics and customer service operations across the region.
Continuous Improvement
He frequently posts about his passion for the world of continuous improvement and highlights skills in DMAIC and Value Stream Mapping.
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Career

Work history

3-2024
Customer Service & Collaboration Latam Sr. Manager
Johnson & Johnson
8-2021 - 3-2024
Process Improvement Leader LatAm - X sector (Cons, Jan, MedTech)
Johnson & Johnson
3-2020 - 8-2021
Customer Service Manager Medical Devices
Johnson & Johnson
2-2018 - 3-2020
Service Excellence Manager
Johnson & Johnson
5-2016 - 2-2018
CLS (Customer and Logistics Service) Operation Manager
Johnson & Johnson
In the press

Media appearances

Johnson & Johnson MedTech anunció cambios en los líderes de América Latina. Featured in TOTALMEDIOS
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Education
2011 - 2012
MBA Industrial Management
FGV - Fundação Getulio Vargas
2008 - 2009
MBA Logistics
FAC
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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