Fábio is a senior customer experience executive with over 11 years in the travel industry, including a decade at LATAM Airlines. He specializes in omnichannel customer relations and social media management. Colleagues describe him as committed, resilient, and responsible. He recently earned a certificate in Customer Experience Management from FIAP.
Passionate about the aviation industry, Fábio has dedicated his career to improving the passenger journey. He is also an advocate for workplace inclusion, recently sharing his perspective on valuing the contributions of experienced professionals in the job market.
Unique fact: While at LATAM, he received special recognition for his attentive handling of a complex booking issue for a social media influencer.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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