Fabio Cibulka

Questioner
DISC Type : c

Especialista em viagens at CVC Viagens

São Paulo, São Paulo, Brazil

Overview

Fábio is a senior customer experience executive with over 11 years in the travel industry, including a decade at LATAM Airlines. He specializes in omnichannel customer relations and social media management. Colleagues describe him as committed, resilient, and responsible. He recently earned a certificate in Customer Experience Management from FIAP.

Passionate about the aviation industry, Fábio has dedicated his career to improving the passenger journey. He is also an advocate for workplace inclusion, recently sharing his perspective on valuing the contributions of experienced professionals in the job market.

Unique fact: While at LATAM, he received special recognition for his attentive handling of a complex booking issue for a social media influencer.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Journey
Has over a decade of experience focused on improving the end-to-end customer journey, from social media and VIP service to ombudsman roles.
Workplace Inclusion
Authored a post advocating for the value and inclusion of professionals over 40, highlighting the importance of their experience in the workforce.
Aviation Industry
Has built a long-standing career in the airline and travel sector, working for major companies like LATAM, GOL, and CVC Viagens.

Media Appearances

Fabio has no verified media appearances

Work History

11-2025
Especialista em viagens at CVC Viagens
4-2018 - 1-2025
Analista de mídias sociais at LATAM Airlines
4-2014 - 4-2018
Analista de atendimento ao cliente at LATAM Airlines
5-2011 - 2-2014
Analista at GOL Linhas Aéreas Inteligentes
12-2007 - 5-2010
Analista de sistemas de recursos humanos at Celso Marcon Advogados Associados

Education

Gestao de negócios digitais from Universidade Anhembi Morumbi
1-2016 - 1-2018
Bacharelado em Administração from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Especialista em viagens at CVC Viagens
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Insights For Selling To Fabio

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabio is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Fabio

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fabio move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Fabio take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Fabio

Personality Compatibility


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