Fabio Cibulka in

Fabio Cibulka

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Especialista em viagens at CVC Viagens
📍 São Paulo, São Paulo, Brazil

Fábio is a senior customer experience executive with over 11 years in the travel industry, including a decade at LATAM Airlines. He specializes in omnichannel customer relations and social media management. Colleagues describe him as committed, resilient, and responsible. He recently earned a certificate in Customer Experience Management from FIAP.

Passionate about the aviation industry, Fábio has dedicated his career to improving the passenger journey. He is also an advocate for workplace inclusion, recently sharing his perspective on valuing the contributions of experienced professionals in the job market.

Unique fact: While at LATAM, he received special recognition for his attentive handling of a complex booking issue for a social media influencer.

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Experience
15 Years
Current Role
Especialista em viagens
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Fabio cares about

Customer Journey
Has over a decade of experience focused on improving the end-to-end customer journey, from social media and VIP service to ombudsman roles.
Workplace Inclusion
Authored a post advocating for the value and inclusion of professionals over 40, highlighting the importance of their experience in the workforce.
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Career

Work history

11-2025
Especialista em viagens
CVC Viagens
4-2018 - 1-2025
Analista de mídias sociais
LATAM Airlines
4-2014 - 4-2018
Analista de atendimento ao cliente
LATAM Airlines
5-2011 - 2-2014
Analista
GOL Linhas Aéreas Inteligentes
12-2007 - 5-2010
Analista de sistemas de recursos humanos
Celso Marcon Advogados Associados
In the press

Media appearances

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Education
Gestao de negócios digitais
Universidade Anhembi Morumbi
1-2016 - 1-2018
Bacharelado em Administração
Uninove - Universidade Nove de Julho
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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