Fábio is a senior customer experience executive with over 11 years in the travel industry, including a decade at LATAM Airlines. He specializes in omnichannel customer relations and social media management. Colleagues describe him as committed, resilient, and responsible. He recently earned a certificate in Customer Experience Management from FIAP.
Passionate about the aviation industry, Fábio has dedicated his career to improving the passenger journey. He is also an advocate for workplace inclusion, recently sharing his perspective on valuing the contributions of experienced professionals in the job market.
Unique fact: While at LATAM, he received special recognition for his attentive handling of a complex booking issue for a social media influencer.
Read the full overview →They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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