Fabio Crema

Sharpshooter
DISC Type : DC

Customer Success Manager at Kiwify

Uberaba, Minas Gerais, Brazil

Overview

Fabio is a Customer Success Manager at Kiwify who specializes in developing high-performance teams using data-driven strategies. He leverages his expertise in Power BI and process management to optimize operations and KPIs, drawing on his Production Engineering degree from the Universidade Federal de Mato Grosso do Sul.

Outside of work, Fabio is passionate about personal and professional growth, hosting a YouTube channel where he reviews books on leadership, business, and psychology. He aims to provide practical insights for managers and entrepreneurs. People he has worked with describe him as energetic, strategic, and calm under pressure.

He is well-known for his motivational catchphrase, "Bora pra cima! " ("Lets go for it! "), which reflects his high-energy approach to leadership.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

ROI Driven

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Leadership Development
Hosts a content series and YouTube channel, "Café, Leitura e Bora pra cima! ", sharing insights from books on leadership and management.
Data-Driven Management
As a Power BI Specialist, he focuses on creating dashboards and analyzing data to generate business insights and optimize team performance.
Customer Success
His career at Kiwify has been centered on customer success, leading projects focused on retention, journey mapping, and operational efficiency.

Media Appearances

Fabio has no verified media appearances

Work History

5-2025
Customer Success Manager at Kiwify
11-2023 - 5-2025
Coordenador Tech | Service at Kiwify
12-2022 - 11-2023
Supervisor de Customer Success at Kiwify
4-2015 - 3-2022
Market Expansion Leader at POLISHOP

Education

Data Science from Estácio
Engenharia de Produção from Universidade Federal de Mato Grosso do Sul

More Information

Social Presence :

Prographics :

Exp : 9 Location : Uberaba, Minas Gerais, Brazil Job Level : Middle Designation : Customer Success Manager at Kiwify
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Insights For Selling To Fabio

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabio is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Fabio

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Fabio move?

  • If convinced, they can reach decisions quite fast.
  • Can Fabio take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Fabio

Personality Compatibility


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