Fabio De Moura

Sharpshooter
DISC Type : CD

Director, Customer Success Services Americas Regional Service Center at Oracle

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Fabio de Moura is a strategic executive at Oracle, leading a $20M+ Customer Success Services operation for the Americas. With over 20 years of experience, he specializes in aligning digital innovation with business outcomes for enterprise cloud transformations. Colleagues describe him as professional, skillful, organized, and customer-oriented.

Fabio is a vocal advocate for humanized leadership, believing that wisdom must set the direction for accelerating technology. He is passionate about building the future of work by integrating AI with empathy and is a firm believer in the power of asking questions to awaken minds.

He recently earned a certification in Oracle Fusion AI Agent Studio, reflecting his belief that we have limited time before AI changes everything.

Personality Overview

Rigorous & Demanding

Precise But Practical

ROI Driven

They are not always relationship oriented.  They prefer to be the ones controlling the conversation or defining the terms. They take a lot of pride in personal achievements.

Topics They Care About

Customer Success
As Director of Customer Success Services, he leads a $20M+ operation supporting over 70 enterprise customers and has achieved a 96% customer satisfaction rate.
Cloud Transformation
His career has centered on orchestrating multi-country cloud transformations and modernizing mission-critical ERP systems for major organizations like VALE and RENNER.
AI & Empathy
His professional headline and recent posts emphasize his focus on building the future of work by combining AI advancements with human empathy.

Media Appearances

Fabio has no verified media appearances

Work History

9-2022
Director, Customer Success Services Americas Regional Service Center at Oracle
12-2013 - 9-2022
Senior Manager, Advanced Customer Services Americas Regional Service Center at Oracle
5-2010 - 12-2013
Technical Project Manager, Advanced Customer Services at Oracle
10-2008 - 5-2010
Practice Manager, Oracle Technology Outsourcing at Hitachi
4-2008 - 10-2008
Manager, Oracle Technology Consulting at Advanced IT - Oracle Certified Advantage Partner

Education

4-2025 - 3-2026
Postgraduate Degree from Pontifícia Universidade Católica do Paraná
7-2025 - 8-2025
Certified Board Member from Board Academy Br

More Information

Social Presence :

Prographics :

Exp : 26 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Mid-senior Designation : Director, Customer Success Services Americas Regional Service Center at Oracle
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Insights For Selling To Fabio

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabio is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Fabio

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Fabio move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Fabio take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Fabio

Personality Compatibility


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