Fabrizio Freire Feltrin

Observer
DISC Type : ic

Client Services Specialist (Service Delivery / Service Management) at BT

São Paulo, São Paulo, Brazil

Overview

Fabrizio has no verified overview

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Fabrizio has no verified topics they care about

Media Appearances

Fabrizio has no verified media appearances

Work History

1-2021
Client Services Specialist (Service Delivery / Service Management) at BT
1-2018 - 1-2021
Automation SME (ITSM Orchestration | Resolve + BMC ITSM | APIs) at BT
1-2015 - 1-2018
Senior Implementation Engineer (Network Configuration | Compliance | Scripting) at BT
1-2005 - 9-2007
Bilingual Telecom Technician (Assigned to Telefonica) at Atento
4-2004 - 1-2005
ADSL Analyst (Assigned to Telefonica) at Atento

Education

6-2024 - 11-2025
Pós-graduação Lato Sensu - MBA from Instituto de Ciências Matemáticas e de Computação (ICMC) - USP
6-2009 - 12-2011
Computer Networks from Universidade Cidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 14 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Client Services Specialist (Service Delivery / Service Management) at BT
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Insights For Selling To Fabrizio

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabrizio is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Fabrizio

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Fabrizio move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Fabrizio take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Fabrizio

Personality Compatibility


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