Faithe Toomy, CCXP

Inquirer
DISC Type : dc

Director, Voice of the Customer & Insights at Insulet Corporation

Greater Boston, United States

Overview

Faithe Toomy is the Director of Voice of the Customer & Insights at Insulet Corporation, a medical device company. A global operations leader with a background in product marketing and a degree from Southern New Hampshire University, she focuses on leveraging data and AI to enhance customer experience. Colleagues describe her as cooperative, innovative, and a fair motivator.

Faithe is a passionate advocate for community and empowerment in the workplace. She is actively involved in womens leadership initiatives, participating in industry events on the topic and supporting her companys employee resource group for women. She deeply values the relationships that have given her the courage to pursue new opportunities.

She recently appeared on "The AI in Business Podcast" to discuss personalization and compliance in Med Tech.

Personality Overview

Judgemental

Demanding

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

AI in CX
Discussed how AI and conversational analytics are transforming call center operations in a compliant manner on a recent podcast.
Voice of Customer
Her current role as Director of Voice of the Customer & Insights at Insulet highlights her focus on customer feedback and data.
Women in Leadership
Participates in industry events on closing the gender gap and is involved with the Women@Insulet Network employee resource group.

Media Appearances

Faithe has no verified media appearances

Work History

5-2025
Director, Voice of the Customer & Insights at Insulet Corporation
3-2024 - 5-2025
Director, Customer Care Quality Assurance and Customer Experience at Insulet Corporation
9-2021 - 3-2024
Senior Manager, Quality and Customer Experience at Insulet Corporation
3-2015 - 3-2018
Manager Ecomm Call Center Operations at Converse
2-2012 - 3-2015
SR. Product Marketing Manager at AT&T

Education

10-2020 - 4-2022
Bachelor of Science - BS from Southern New Hampshire University
2009 - 2012
BSBA from Northeastern University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Boston, United States Job Level : Mid-senior Designation : Director, Voice of the Customer & Insights at Insulet Corporation
URL has been copied!

Insights For Selling To Faithe

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Faithe is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Faithe

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Faithe move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Faithe take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Faithe

Personality Compatibility


Other Insulet Corporation Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.