Faithe Toomy, CCXP in

Faithe Toomy, CCXP

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Director, Voice of the Customer & Insights at Insulet Corporation
📍 Greater Boston, United States

Faithe Toomy is the Director of Voice of the Customer & Insights at Insulet Corporation, a medical device company. A global operations leader with a background in product marketing and a degree from Southern New Hampshire University, she focuses on leveraging data and AI to enhance customer experience. Colleagues describe her as cooperative, innovative, and a fair motivator.

Faithe is a passionate advocate for community and empowerment in the workplace. She is actively involved in womens leadership initiatives, participating in industry events on the topic and supporting her companys employee resource group for women. She deeply values the relationships that have given her the courage to pursue new opportunities.

She recently appeared on "The AI in Business Podcast" to discuss personalization and compliance in Med Tech.

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Experience
17 Years
Current Role
Director, Voice of the Customer & Insights
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Faithe cares about

AI in CX
Discussed how AI and conversational analytics are transforming call center operations in a compliant manner on a recent podcast.
Voice of Customer
Her current role as Director of Voice of the Customer & Insights at Insulet highlights her focus on customer feedback and data.
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Career

Work history

5-2025
Director, Voice of the Customer & Insights
Insulet Corporation
3-2024 - 5-2025
Director, Customer Care Quality Assurance and Customer Experience
Insulet Corporation
9-2021 - 3-2024
Senior Manager, Quality and Customer Experience
Insulet Corporation
3-2015 - 3-2018
Manager Ecomm Call Center Operations
Converse
2-2012 - 3-2015
SR. Product Marketing Manager
AT&T
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2020 - 4-2022
Bachelor of Science - BS
Southern New Hampshire University
2009 - 2012
BSBA
Northeastern University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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