Faron Lopez

Editor
DISC Type : CS

Sr. Service Account Manager at AGS Transact Technologies Ltd

Ulhasnagar, Maharashtra, India

Overview

Faron is a Sr. Service Account Manager specializing in client servicing, relationship management, and escalation handling. With a background at companies like ADP and NCR, he focuses on client queries, service reviews, and agreement renewals. He holds a Six Sigma Green Belt certification and a Bachelor’s Degree from Bhartiya Shiksha Parishad.

He explicitly highlights a specialty in "Managing Irate Customers, " showcasing his capabilities in challenging, high-stakes service environments.

Personality Overview

Skeptic

Fact-Driven

Self-Disciplined

They do not like taking risks at all and go for proven options in the end.  The only way to convince them is by showing them examples and ample proof. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Client Relationship Management
His entire career, with roles at AGS Transact, ADP, and Sterling, has been focused on managing and building business with existing clients.
Customer Escalation Handling
Lists "Escalation Management" and "Managing Irate Customers" as key specialties, indicating a core strength in resolving complex client issues.
New Career Opportunities
Multiple recent posts state he is actively looking for a new role in Client Services or Relationship Management, making this a top priority.

Media Appearances

Faron has no verified media appearances

Work History

7-2018 - 5-2020
Sr. Service Account Manager at AGS Transact Technologies Ltd
12-2016 - 9-2017
Account Manager at ADP
7-2011 - 1-2016
Business Relationship Manager at Sterling Infosystems, Inc.
10-2003 - 6-2010
Account Support II at NCR Corporation
12-2002 - 6-2003
Customer Care Associate at Wipro Spectramind Limited, Powai

Education

Bachelor’s Degree from Bhartiya Shiksha Parishad
High School from P.M.M.Innerwheel School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Ulhasnagar, Maharashtra, India Job Level : N/A Designation : Sr. Service Account Manager at AGS Transact Technologies Ltd
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Insights For Selling To Faron

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • When following up with them, expect slowness; use questions to engage them, preferably over email.

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid emotional and informal language, stay objective and to the point instead
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Faron is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Faron

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Faron move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Faron take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Faron

Personality Compatibility


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