Fatima Oliveira SIlva

Sharpshooter
DISC Type : CD

CBDO - Chief Business Development Officer at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Fátima Oliveira Silva is the Chief Business Development Officer at Teleperformance, specializing in business expansion and profitability for contact centers. Her experience includes senior commercial roles at Contax and Atento, focusing on consultative sales and strategic planning. She holds an MBA from FGV and a degree in Law.

She is passionate about her companys culture, publicly celebrating its commitment to employee safety and well-being. Fátima also shows engagement with broader societal issues, sharing reflections on social justice and intolerance.

She uniquely applies the SIX SIGMA methodology to pilot and establish optimal models for negotiation and sales.

Personality Overview

Fast But Analytical

Thorough Evaluator

Rigorous & Demanding

They prefer to move quickly, and expect the same from others.  They respond well to strong and respectful communication. They put a lot of effort into ensuring personal success.

Topics They Care About

Business Expansion
Her entire career focuses on expanding business, increasing revenue, and enhancing profitability for major contact center service providers.
Sales Optimization
She has deep experience in consultative sales, pricing, and contract renegotiation, using methodologies like SIX SIGMA to refine sales models.
Customer Experience
Her background consistently highlights a focus on building customer loyalty, managing client relationships, and ensuring customer satisfaction in leadership roles.

Media Appearances

Fatima has no verified media appearances

Work History

7-2021
CBDO - Chief Business Development Officer at Teleperformance
10-2018
Diretor at Teleperformance
3-2017
Diretora Comercial e Produtos at CONTAX SA
3-2008 - 1-2017
diretora comercial at Atento
2-2004 - 3-2008
Gerente Regional de Vendas at Itaú Unibanco

Education

2009 - 2011
Administração de Empresas from MBA - FGV
2003 - 2008
BACHAREL EM DIREITO from UNIRADIAL

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : CBDO - Chief Business Development Officer at Teleperformance
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Insights For Selling To Fatima

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fatima is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Fatima

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Fatima move?

  • If convinced, they can reach decisions quite fast.
  • Can Fatima take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Fatima

Personality Compatibility


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