Fatima Oliveira SIlva in

Fatima Oliveira SIlva

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CBDO - Chief Business Development Officer at Teleperformance
📍 São Paulo, São Paulo, Brazil

Fátima Oliveira Silva is the Chief Business Development Officer at Teleperformance, specializing in business expansion and profitability for contact centers. Her experience includes senior commercial roles at Contax and Atento, focusing on consultative sales and strategic planning. She holds an MBA from FGV and a degree in Law.

She is passionate about her companys culture, publicly celebrating its commitment to employee safety and well-being. Fátima also shows engagement with broader societal issues, sharing reflections on social justice and intolerance.

She uniquely applies the SIX SIGMA methodology to pilot and establish optimal models for negotiation and sales.

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Experience
28 Years
Current Role
CBDO - Chief Business Development Officer
Job Level
Leadership
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Fatima shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fatima cares about

Business Expansion
Her entire career focuses on expanding business, increasing revenue, and enhancing profitability for major contact center service providers.
Sales Optimization
She has deep experience in consultative sales, pricing, and contract renegotiation, using methodologies like SIX SIGMA to refine sales models.
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Career

Work history

7-2021
CBDO - Chief Business Development Officer
Teleperformance
10-2018
Diretor
Teleperformance
3-2017
Diretora Comercial e Produtos
CONTAX SA
3-2008 - 1-2017
diretora comercial
Atento
2-2004 - 3-2008
Gerente Regional de Vendas
Itaú Unibanco
In the press

Media appearances

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Education
2009 - 2011
Administração de Empresas
MBA - FGV
2003 - 2008
BACHAREL EM DIREITO
UNIRADIAL
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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