Fay AlRasheed in

Fay AlRasheed

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Digital Operations Team Leader at Zain Kuwait
📍 Kuwait City, Al Asimah, Kuwait

Fay AlRasheed is the Digital Operations Team Leader at Zain Kuwait, specializing in user experience, project management, and product development. She has spearheaded major projects like the new Zain App and Zain Perks experience. Fay holds an Executive MBA from the prestigious Esade Business School.

Fay is a passionate advocate for workplace inclusivity and womens empowerment, earning ambassador awards for her commitment to diversity. She actively promotes positive team culture through personal initiatives and is an enthusiast for mentorship, celebrating programs that provide hands-on learning for fresh graduates.

She was a "WE Champion" selected by Zain to receive a scholarship for her Executive MBA at Esade Business School.

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Experience
8 Years
Current Role
Digital Operations Team Leader
Job Level
Middle
Location
Kuwait City, Al Asimah, Kuwait
Personality Overview

How Fay shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fay cares about

Digital User Experience
Her work focuses on creating smoother, more enjoyable customer journeys on digital platforms like the Zain App, and she holds a certification in User Research.
Product Development
She has a proven track record of managing the entire product lifecycle, from developing user stories and testing to leading successful launches for B2C and B2B apps.
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Career

Work history

12-2024
Digital Operations Team Leader
Zain Kuwait
7-2022 - 12-2024
Digital Product Specialist at Zain Kuwait
Zain Kuwait
1-2021 - 7-2022
Digital Product Professional at Zain Kuwait
Zain Kuwait
9-2016 - 10-2018
Customer Engagement Analyst at Zain Group
Zain
9-2015 - 9-2016
Graduate Program Trainee at Zain Group
Zain
In the press

Media appearances

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Education
2019 - 2021
Executive MBA
Esade
2010 - 2014
Bachelor of Arts (B.A.)
American University of Kuwait (AUK)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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