Fay AlRasheed

Questioner
DISC Type : c

Digital Operations Team Leader at Zain Kuwait

Kuwait City, Al Asimah, Kuwait

Overview

Fay AlRasheed is the Digital Operations Team Leader at Zain Kuwait, specializing in user experience, project management, and product development. She has spearheaded major projects like the new Zain App and Zain Perks experience. Fay holds an Executive MBA from the prestigious Esade Business School.

Fay is a passionate advocate for workplace inclusivity and womens empowerment, earning ambassador awards for her commitment to diversity. She actively promotes positive team culture through personal initiatives and is an enthusiast for mentorship, celebrating programs that provide hands-on learning for fresh graduates.

She was a "WE Champion" selected by Zain to receive a scholarship for her Executive MBA at Esade Business School.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Digital User Experience
Her work focuses on creating smoother, more enjoyable customer journeys on digital platforms like the Zain App, and she holds a certification in User Research.
Product Development
She has a proven track record of managing the entire product lifecycle, from developing user stories and testing to leading successful launches for B2C and B2B apps.
Women Empowerment
Fay is a recipient of the "Women Empowerment Ambassador Award" and the "WE Diversity & Inclusion Ambassador Award", highlighting her dedication to advancing women in the workplace.

Media Appearances

Fay has no verified media appearances

Work History

12-2024
Digital Operations Team Leader at Zain Kuwait
7-2022 - 12-2024
Digital Product Specialist at Zain Kuwait at Zain Kuwait
1-2021 - 7-2022
Digital Product Professional at Zain Kuwait at Zain Kuwait
9-2016 - 10-2018
Customer Engagement Analyst at Zain Group at Zain
9-2015 - 9-2016
Graduate Program Trainee at Zain Group at Zain

Education

2019 - 2021
Executive MBA from Esade
2010 - 2014
Bachelor of Arts (B.A.) from American University of Kuwait (AUK)

More Information

Social Presence :

Prographics :

Exp : 8 Location : Kuwait City, Al Asimah, Kuwait Job Level : Middle Designation : Digital Operations Team Leader at Zain Kuwait
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Insights For Selling To Fay

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fay is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Fay

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fay move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Fay take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Fay

Personality Compatibility


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