Felipe Alcantara in

Felipe Alcantara

Inquirer · DISC type cd
Gerente de pós-vendas at Amvox
📍 Salvador, Bahia, Brazil

Felipe Alcantara is an experienced After-Sales Manager at Amvox with over 15 years in industrial maintenance and mechanical engineering at major companies like Grupo Parvi and Saint-Gobain. He holds an Executive MBA from FGV and specializes in leading multidisciplinary teams to enhance customer satisfaction and operational excellence.

Under his leadership, Amvoxs after-sales department has won multiple national awards for customer experience, including the Prêmio CX ClienteSA.

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Experience
14 Years
Current Role
Gerente de pós-vendas
Location
Salvador, Bahia, Brazil
Personality Overview

How Felipe shows up

Hard To Convince
Upfront
ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact. They respond well to confident salespeople.

Priorities

Topics Felipe cares about

Customer Experience
He leads an award-winning after-sales department, securing the Prêmio CX ClienteSA and Top of Mind awards by focusing on customer satisfaction and innovative service solutions.
After-Sales Innovation
Implemented service improvements such as WhatsApp support and a real-time repair tracking project, demonstrating a focus on modernizing the post-purchase journey.
+4 more topics Login to view topics
Career

Work history

1-2024
Gerente de pós-vendas
Amvox
8-2021 - 1-2024
Gerente de pós-vendas
Grupo Parvi
11-2020 - 8-2021
Supervisor de pós-vendas
Grupo Parvi
12-2017 - 1-2020
Supervisor de manutenção
L Amorim Locação de Equipamentos Ltda.
1-2015 - 12-2017
Engenheiro mecânico
Placo Saint-Gobain Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2025 - 8-2026
Executive MBA
FGV - Fundação Getulio Vargas
2006 - 2011
Graduação
Universidade Salvador
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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