Felipe Alcantara in

Felipe Alcantara

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Gerente de pós-vendas at Amvox
📍 Salvador, Bahia, Brazil

Felipe Alcantara is an experienced After-Sales Manager at Amvox with over 15 years in industrial maintenance and mechanical engineering at major companies like Grupo Parvi and Saint-Gobain. He holds an Executive MBA from FGV and specializes in leading multidisciplinary teams to enhance customer satisfaction and operational excellence.

Under his leadership, Amvoxs after-sales department has won multiple national awards for customer experience, including the Prêmio CX ClienteSA.

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Experience
14 Years
Current Role
Gerente de pós-vendas
Location
Salvador, Bahia, Brazil
Personality Overview

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Priorities

Topics Felipe cares about

Customer Experience
He leads an award-winning after-sales department, securing the Prêmio CX ClienteSA and Top of Mind awards by focusing on customer satisfaction and innovative service solutions.
After-Sales Innovation
Implemented service improvements such as WhatsApp support and a real-time repair tracking project, demonstrating a focus on modernizing the post-purchase journey.
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Career

Work history

1-2024
Gerente de pós-vendas
Amvox
8-2021 - 1-2024
Gerente de pós-vendas
Grupo Parvi
11-2020 - 8-2021
Supervisor de pós-vendas
Grupo Parvi
12-2017 - 1-2020
Supervisor de manutenção
L Amorim Locação de Equipamentos Ltda.
1-2015 - 12-2017
Engenheiro mecânico
Placo Saint-Gobain Brasil
In the press

Media appearances

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Education
7-2025 - 8-2026
Executive MBA
FGV - Fundação Getulio Vargas
2006 - 2011
Graduação
Universidade Salvador
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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