Felipe Alcantara

Inquirer
DISC Type : cd

Gerente de pós-vendas at Amvox

Salvador, Bahia, Brazil

Overview

Felipe Alcantara is an experienced After-Sales Manager at Amvox with over 15 years in industrial maintenance and mechanical engineering at major companies like Grupo Parvi and Saint-Gobain. He holds an Executive MBA from FGV and specializes in leading multidisciplinary teams to enhance customer satisfaction and operational excellence.


Under his leadership, Amvoxs after-sales department has won multiple national awards for customer experience, including the Prêmio CX ClienteSA.

Personality Overview

Hard To Convince

Upfront

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Customer Experience
He leads an award-winning after-sales department, securing the Prêmio CX ClienteSA and Top of Mind awards by focusing on customer satisfaction and innovative service solutions.
After-Sales Innovation
Implemented service improvements such as WhatsApp support and a real-time repair tracking project, demonstrating a focus on modernizing the post-purchase journey.
Operational Excellence
His career focuses on managing costs, improving quality, and optimizing processes in after-sales and maintenance departments to achieve key performance indicators.

Media Appearances

Felipe has no verified media appearances

Work History

1-2024
Gerente de pós-vendas at Amvox
8-2021 - 1-2024
Gerente de pós-vendas at Grupo Parvi
11-2020 - 8-2021
Supervisor de pós-vendas at Grupo Parvi
12-2017 - 1-2020
Supervisor de manutenção at L Amorim Locação de Equipamentos Ltda.
1-2015 - 12-2017
Engenheiro mecânico at Placo Saint-Gobain Brasil

Education

7-2025 - 8-2026
Executive MBA from FGV - Fundação Getulio Vargas
2006 - 2011
Graduação from Universidade Salvador

More Information

Social Presence :

Prographics :

Exp : 14 Location : Salvador, Bahia, Brazil Job Level : N/A Designation : Gerente de pós-vendas at Amvox
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Insights For Selling To Felipe

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felipe is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Felipe

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Felipe move?

  • Their decision making speed is somewhere in the middle.
  • Can Felipe take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Felipe

Personality Compatibility


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