Fernando Gomes

Observer
DISC Type : ci

Customer Service Support Specialist at GE Healthcare

São Paulo, São Paulo, Brazil

Overview

With over 25 years of experience, Fernando is a technology leader who transitioned from deep expertise in database administration to managing international, multidisciplinary teams at GE Healthcare. He holds an MBA from FGV - Fundação Getulio Vargas and is described by colleagues as focused, analytical, and a strong leader.

He has undertaken a preparatory course for the Project Management Institute (PMI), indicating a strong interest in formal project management methodologies.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Cross-Border Teams
His current focus is on creating synergy and a culture of collaboration among support teams located in different countries and cities.
Employee Development
He explicitly states that a primary focus of his leadership role is the development and growth of his employees.
Database Management
He spent a significant portion of his career in hands-on database administration roles with companies like Porto Seguro and Vivo, working with Oracle and SQL Server.

Media Appearances

Fernando has no verified media appearances

Work History

3-2019
Customer Service Support Specialist at GE Healthcare
4-2014 - 1-2019
Coordenador de equipe multidisciplinar de TI at TIVIT
4-2013 - 11-2013
Analista de banco de dados at Porto Seguro
7-2006 - 3-2012
Analista de Banco de Dados at Vivo
7-2005 - 7-2006
Analista de Sistemas at Mastersaf

Education

2009 - 2011
MBA from FGV - Fundação Getulio Vargas
1998 - 2002
Bachelor's degree from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Customer Service Support Specialist at GE Healthcare
URL has been copied!

Insights For Selling To Fernando

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Help them realize that there is no personal risk in making this decision
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fernando is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Fernando

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Fernando move?

  • They like to analyze well and then make their decisions.
  • Can Fernando take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Fernando

Personality Compatibility


Other GE Healthcare Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.