Jaci Brown, MBA

Questioner
DISC Type : c

Member at Women in Retail Leadership Circle

Janesville, Wisconsin, United States

Overview

Jaci Brown is the Director of Customer Excellence at Blains Farm & Fleet, where she leads the contact center and oversees the customer experience across all channels. An MBA graduate from Concordia University-Wisconsin, her expertise lies in contact center management, e-commerce, and cross-functional leadership.

She is passionate about professional development and empowering women in the workplace. Jaci is a member of the Women in Retail Leadership Circle and actively shares career strategies with her companys EmpowHER group, demonstrating a commitment to mentorship and growth.

Jaci has a keen interest in integrating artificial intelligence into customer service, recently completing several AI-focused certifications.

Personality Overview

Cautious & Analytical

Value Seeker

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.

Topics They Care About

AI in Customer Service
Recently completed multiple courses on AI-driven customer service and attended the Total Retail Tech conference, focusing on the future of e-commerce and AI.
Women's Leadership
She is a member of the Women in Retail Leadership Circle and shares resources with her company's EmpowHER group to support female colleagues.
Omni-Channel Strategy
Her role involves managing the customer experience across all company facets, including in-store, contact center, and online platforms.

Media Appearances

Jaci has no verified media appearances

Work History

6-2025
Member at Women in Retail Leadership Circle
10-2021
Director of Customer Excellence at Blain's Farm & Fleet (Blain Supply, Inc.)
7-2020 - 10-2021
Senior Manager of Customer Service at Blain's Farm & Fleet (Blain Supply, Inc.)
11-2017 - 7-2020
Customer Service Manager - ecommerce at Blain's Farm & Fleet (Blain Supply, Inc.)
7-2016 - 11-2017
Customer Experience Manager - e-Procurement at Grainger

Education

2015 - 2016
Master of Business Administration (M.B.A.) from Concordia University-Wisconsin
2011 - 2013
Business Management from Concordia University-Wisconsin

More Information

Social Presence :

Prographics :

Exp : 22 Location : Janesville, Wisconsin, United States Job Level : Mid-senior Designation : Member at Women in Retail Leadership Circle
URL has been copied!

Insights For Selling To Jaci

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jaci is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Jaci

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jaci move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Jaci take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Jaci

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.