Jaci Brown, MBA
Questioner · DISC type cJaci Brown is the Director of Customer Excellence at Blains Farm & Fleet, where she leads the contact center and oversees the customer experience across all channels. An MBA graduate from Concordia University-Wisconsin, her expertise lies in contact center management, e-commerce, and cross-functional leadership.
She is passionate about professional development and empowering women in the workplace. Jaci is a member of the Women in Retail Leadership Circle and actively shares career strategies with her companys EmpowHER group, demonstrating a commitment to mentorship and growth.
Jaci has a keen interest in integrating artificial intelligence into customer service, recently completing several AI-focused certifications.
Read the full overview →How Jaci shows up
While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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