Jaci Brown, MBA
Login to view DISC.Jaci Brown is the Director of Customer Excellence at Blains Farm & Fleet, where she leads the contact center and oversees the customer experience across all channels. An MBA graduate from Concordia University-Wisconsin, her expertise lies in contact center management, e-commerce, and cross-functional leadership.
She is passionate about professional development and empowering women in the workplace. Jaci is a member of the Women in Retail Leadership Circle and actively shares career strategies with her companys EmpowHER group, demonstrating a commitment to mentorship and growth.
Jaci has a keen interest in integrating artificial intelligence into customer service, recently completing several AI-focused certifications.
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