Fernando Hinojosa

Observer
DISC Type : ic

Program Director at Conservation Services Group

Bradenton, Florida, United States

Overview

Fernando is an accomplished customer care leader with over 20 years of experience driving operational excellence and strategic growth. Described by colleagues as a forward-thinking and knowledgeable leader, he has extensive experience in the pharmaceutical and energy verticals. He holds a BS from Shippensburg University of Pennsylvania.

He has a unique background directing client relations and operations in both the pharmaceutical support services and energy supplier industries.

Personality Overview

Example Seeker

Curious

Value Driven

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Client Services Leadership
He has over 20 years of experience building and transforming client services, focusing on strategic objectives and operational excellence.
Pharmaceutical Support
Has held director-level roles managing support services and client relations for large pharmaceutical companies.
BPO Industry
He is actively seeking new opportunities as a seasoned account or vendor manager within the BPO (Business Process Outsourcing) industry.

Media Appearances

Fernando has no verified media appearances

Work History

10-2013 - 11-2014
Program Director at Conservation Services Group
6-2011 - 8-2013
Client Services Director at HGS
9-2010 - 5-2011
Director - Pharmaceutical Support Services at American Medical Alert Corp.
2-2004 - 9-2010
Director of Client Relations and Operations at Protocol Global Solutions
2-2004 - 9-2010
Client Services Director at Protocol Global Solutions

Education

1982 - 1986
BS from Shippensburg University of Pennsylvania
Education details unavailable from Bishop McDevitt

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bradenton, Florida, United States Job Level : N/A Designation : Program Director at Conservation Services Group
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Insights For Selling To Fernando

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fernando is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Fernando

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Fernando move?

  • They like to analyze well and then make their decisions.
  • Can Fernando take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Fernando

Personality Compatibility


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