Fernando Somoza

Questioner
DISC Type : c

COO at Universal Assistance S.A.

Argentina

Overview

Fernando Somoza serves as the COO at Universal Assistance, where he applies his expertise in business transformation and customer service to the travel insurance industry. An Information Systems Engineer by training, he has a history of leading large-scale projects and M&A integrations for multinational companies like Zurich Insurance.

Having traveled and worked abroad extensively, Fernando possesses a deep understanding of the cultural and structural challenges in delivering services across different regions. This global perspective fuels his passion for simplifying the travel assistance experience for customers worldwide, and he actively participates in major industry events.

He personally managed the successful M&A integration of Universal Assistance into the Cover-More and Zurich Group.

Personality Overview

Systematic

Cautious & Analytical

Price-Sensitive

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Travel Assistance
As a leader in the field, he is committed to improving travel assistance and claims services, frequently speaking on the industry's evolution at events like FIT and ANATO.
Customer Experience
His stated goal is to enhance customer satisfaction, loyalty, and retention by making services fast, uncomplicated, and consistent for travelers.
Business Transformation
He has a long track record of leading complex transformation and change management programs within large, multinational insurance organizations in Latin America.

Media Appearances

Fernando has no verified media appearances

Work History

4-2019
COO at Universal Assistance S.A.
4-2018 - 3-2019
Zurich Group - M&A Integration Manager at Universal Assistance S.A.
2-2017 - 3-2018
Head of Business Transformation Latin America at Zurich Insurance Company Ltd
1-2016 - 1-2017
Zurich Latin America PMO and Project Portfolio Manager at Zurich Insurance Company Ltd
2-2014 - 12-2016
Zurich Global Life Latin America Project Portfolio Manager at Zurich Insurance Company Ltd

Education

1989 - 1994
Information Systems Engineer from Universidad Tecnológica Nacional
2010 - 2010
Certified in PMI PMP from PMI

More Information

Social Presence :

Prographics :

Exp : 29 Location : Argentina Job Level : Leadership Designation : COO at Universal Assistance S.A.
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Insights For Selling To Fernando

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fernando is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Fernando

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fernando move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Fernando take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Fernando

Personality Compatibility


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