Fernando Somoza serves as the COO at Universal Assistance, where he applies his expertise in business transformation and customer service to the travel insurance industry. An Information Systems Engineer by training, he has a history of leading large-scale projects and M&A integrations for multinational companies like Zurich Insurance.
Having traveled and worked abroad extensively, Fernando possesses a deep understanding of the cultural and structural challenges in delivering services across different regions. This global perspective fuels his passion for simplifying the travel assistance experience for customers worldwide, and he actively participates in major industry events.
He personally managed the successful M&A integration of Universal Assistance into the Cover-More and Zurich Group.
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