Fernando Somoza in

Fernando Somoza

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COO at Universal Assistance S.A.
📍 Argentina

Fernando Somoza serves as the COO at Universal Assistance, where he applies his expertise in business transformation and customer service to the travel insurance industry. An Information Systems Engineer by training, he has a history of leading large-scale projects and M&A integrations for multinational companies like Zurich Insurance.

Having traveled and worked abroad extensively, Fernando possesses a deep understanding of the cultural and structural challenges in delivering services across different regions. This global perspective fuels his passion for simplifying the travel assistance experience for customers worldwide, and he actively participates in major industry events.

He personally managed the successful M&A integration of Universal Assistance into the Cover-More and Zurich Group.

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Experience
29 Years
Current Role
COO
Job Level
Leadership
Location
Argentina
Personality Overview

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Priorities

Topics Fernando cares about

Travel Assistance
As a leader in the field, he is committed to improving travel assistance and claims services, frequently speaking on the industry's evolution at events like FIT and ANATO.
Customer Experience
His stated goal is to enhance customer satisfaction, loyalty, and retention by making services fast, uncomplicated, and consistent for travelers.
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Career

Work history

4-2019
COO
Universal Assistance S.A.
4-2018 - 3-2019
Zurich Group - M&A Integration Manager
Universal Assistance S.A.
2-2017 - 3-2018
Head of Business Transformation Latin America
Zurich Insurance Company Ltd
1-2016 - 1-2017
Zurich Latin America PMO and Project Portfolio Manager
Zurich Insurance Company Ltd
2-2014 - 12-2016
Zurich Global Life Latin America Project Portfolio Manager
Zurich Insurance Company Ltd
In the press

Media appearances

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Education
1989 - 1994
Information Systems Engineer
Universidad Tecnológica Nacional
2010 - 2010
Certified in PMI PMP
PMI
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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