Filipe Goncalves in

Filipe Goncalves

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Technical Customer Success Senior Manager at Dell Technologies
📍 Porto Alegre, Rio Grande do Sul, Brazil

Filipe Goncalves is a Technical Customer Success Senior Manager at Dell Technologies with over 23 years of IT experience. He specializes in managing high-complexity global accounts, crisis de-escalation, and trusted advisory. Colleagues describe him as ethical, committed, and dedicated.

He holds an MBA and certifications in Generative AI and ITIL.

Filipe believes in the principle of reciprocity, stating, "what goes around comes around, " even in professional settings.

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Current Role
Technical Customer Success Senior Manager
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Filipe cares about

Global Customer Success
Manages a global account for Latin America and has a long career focused on strategic customer engagement, service support, and crisis management for complex accounts.
IT Service Management
Holds an ITIL Foundation V3 certification and has a background in helping technical support analysts improve their case management and adhere to service delivery standards.
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Career

Work history

11-2012
Technical Customer Success Senior Manager
Dell Technologies
9-2011 - 11-2012
Enterprise Analyst at Resolution Expert Center
Dell Technologies
9-2010 - 9-2011
Case Mentor at Dell Computadores do Brasil
Dell Technologies
2-2005 - 11-2006
Technical Support Supervisor
Unisys
4-2000 - 1-2005
Supervisor de Suporte Tecnico
Atento
In the press

Media appearances

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Education
2018 - 2020
Master of Business Administration - MBA
Universidade do Sul de Santa Catarina
2011 - 2013
Associate's Degree
Universidade do Sul de Santa Catarina
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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