Filipe Goncalves

Activist
DISC Type : Cd

Technical Customer Success Senior Manager at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Filipe Goncalves is a Technical Customer Success Senior Manager at Dell Technologies with over 23 years of IT experience. He specializes in managing high-complexity global accounts, crisis de-escalation, and trusted advisory. Colleagues describe him as ethical, committed, and dedicated.

He holds an MBA and certifications in Generative AI and ITIL.

Filipe believes in the principle of reciprocity, stating, "what goes around comes around, " even in professional settings.

Personality Overview

Value Conscious

Meticulous

Observative

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Global Customer Success
Manages a global account for Latin America and has a long career focused on strategic customer engagement, service support, and crisis management for complex accounts.
IT Service Management
Holds an ITIL Foundation V3 certification and has a background in helping technical support analysts improve their case management and adhere to service delivery standards.
Generative AI
His recent certification in Generative AI suggests a keen interest in applying emerging technologies to drive customer success and provide data-driven recommendations.

Media Appearances

Filipe has no verified media appearances

Work History

11-2012
Technical Customer Success Senior Manager at Dell Technologies
9-2011 - 11-2012
Enterprise Analyst at Resolution Expert Center at Dell Technologies
9-2010 - 9-2011
Case Mentor at Dell Computadores do Brasil at Dell Technologies
2-2005 - 11-2006
Technical Support Supervisor at Unisys
4-2000 - 1-2005
Supervisor de Suporte Tecnico at Atento

Education

2018 - 2020
Master of Business Administration - MBA from Universidade do Sul de Santa Catarina
2011 - 2013
Associate's Degree from Universidade do Sul de Santa Catarina

More Information

Social Presence :

Prographics :

Exp : N/A Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Technical Customer Success Senior Manager at Dell Technologies
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Insights For Selling To Filipe

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Filipe is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Filipe

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Filipe move?

  • Their decision making speed is somewhere in the middle.
  • Can Filipe take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Filipe

Personality Compatibility


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