Fiona Lau in

Fiona Lau

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Instructional Design and Operations Manager at Descript
📍 San Francisco, California, United States

Fiona is an Instructional Design and Operations Manager at Descript, specializing in AI-driven customer education and B2B/B2C learning design. A graduate of the University of San Francisco, she has developed over 30 SAAS courses for Meta, impacting millions. Colleagues describe her as talented, inquisitive, and a creative problem-solver.

Fiona was awarded "Supervisor of the Year" for her exceptional coaching and team management, and also received the Nancy Aoki Teaching Award for client success.

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Experience
13 Years
Current Role
Instructional Design and Operations Manager
Job Level
Middle
Location
San Francisco, California, United States
Personality Overview

How Fiona shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Fiona cares about

AI in Education
Her headline and current role at Descript are focused on AI product and customer education, reflecting a core professional passion.
Customer Education
A central theme of her career, she has developed extensive training materials for product adoption and sales development at companies like Meta.
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Career

Work history

1-2025
Instructional Design and Operations Manager
Descript
7-2022 - 1-2025
Learning Designer (via IntraEdge)
Meta
3-2022 - 7-2022
Senior Learning Designer
Calibrate
3-2021 - 3-2022
Learning Designer (via IntraEdge)
Meta
6-2019 - 2-2021
Social Media Manager
Freelance / contract/ self-employed
In the press

Media appearances

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Education
Master of Arts - MA
University of San Francisco
Bachelor of Arts - BA
California State University-Sacramento
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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