Fiona MacMillan

Inquirer
DISC Type : dc

Payments Product Owner at Lloyds Banking Group

Greater Glasgow Area, United Kingdom

Overview

Fiona MacMillan is a seasoned portfolio management professional at Lloyds Banking Group, specializing in payment services. Her extensive career includes leading roles in payments, fraud, and financial crime. A Certified SAFe® Agilist and graduate of Glasgow Caledonian University, colleagues describe her as a results-oriented, professional, and collaborative problem-solver.

Fiona is a supportive colleague who actively encourages the professional development of others, as seen in her promotion of career advancement opportunities within her network. She maintains a keen interest in major technology firms that shape the financial services industry.

She is at the forefront of financial innovation, recently celebrating her teams work on Lloyds validator node on the Canton blockchain network.

Personality Overview

Upfront

Demanding

Hard To Convince

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Blockchain Technology
Expressed excitement about her team's work with the Lloyds DevNet validator node on the Canton blockchain network, indicating a focus on the future of finance.
Payments Innovation
Has a deep career history in payments, including leading the introduction of the UK's Faster Payments system and her current role in Payment Services at LBG.
Financial Crime Prevention
Previously served as Head of Payments Fraud & Financial Crime at Virgin Money, showing significant experience in this critical area.

Media Appearances

Fiona has no verified media appearances

Work History

6-2024
Payments Product Owner at Lloyds Banking Group
6-2019 - 11-2023
Head of PF&FC | Cloud Control Framework Delivery at Virgin Money
9-2010 - 5-2019
Programme and Portfolio Delivery at Lloyds Banking Group
6-2007 - 9-2010
Programme Manager at RBS
4-2006 - 6-2007
Programme Manager at Hbos Plc

Education

1994 - 1995
PGDip from Glasgow Caledonian University
1991 - 1994
BSc from Glasgow Caledonian University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Glasgow Area, United Kingdom Job Level : N/A Designation : Payments Product Owner at Lloyds Banking Group
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Insights For Selling To Fiona

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fiona is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Fiona

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Fiona move?

  • Their decision making speed is somewhere in the middle.
  • Can Fiona take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Fiona

Personality Compatibility


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