Natasha Watkins in

Natasha Watkins

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Programme Change & Delivery Lead at Financial Ombudsman Service
📍 Swindon, England, United Kingdom

Natasha Watkins is a Programme Change and Delivery Lead at the Financial Ombudsman Service. She has extensive experience in the financial sector, having held several senior change management roles at Nationwide Building Society, where she led customer journey improvements, product operations change, and divisional business readiness for corporate projects.

She recently began her new leadership position at the Financial Ombudsman Service after a long tenure with Nationwide Building Society.

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Experience
30 Years
Current Role
Programme Change & Delivery Lead
Job Level
Senior
Location
Swindon, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Natasha cares about

Change Delivery
Her career is centered on change management, with titles including "Programme Change & Delivery Lead" and "Head of Change Delivery."
Customer Journey
Previously held the role of "Customer Journey Leader," where she focused on reducing friction and creating better customer experiences.
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Career

Work history

4-2026
Programme Change & Delivery Lead
Financial Ombudsman Service
9-2024 - 4-2026
Customer Journey Leader
Nationwide Building Society
3-2020 - 6-2025
Head of Change - Retail Distribution and Servicing
Nationwide Building Society
1-2018 - 3-2020
Head of Change Delivery - Product Operations
Nationwide Building Society
2-2016 - 1-2018
Senior Manager Divisional Change Practice
Nationwide Building Society
In the press

Media appearances

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Education
Education details unavailable
Ridgeway School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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