Natasha Watkins

Enthusiast
DISC Type : i

Programme Change & Delivery Lead at Financial Ombudsman Service

Swindon, England, United Kingdom

Overview

Natasha Watkins is a Programme Change and Delivery Lead at the Financial Ombudsman Service. She has extensive experience in the financial sector, having held several senior change management roles at Nationwide Building Society, where she led customer journey improvements, product operations change, and divisional business readiness for corporate projects.

She recently began her new leadership position at the Financial Ombudsman Service after a long tenure with Nationwide Building Society.

Personality Overview

Optimistic

Amiable & Agreeable

Story Driven

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Change Delivery
Her career is centered on change management, with titles including "Programme Change & Delivery Lead" and "Head of Change Delivery."
Customer Journey
Previously held the role of "Customer Journey Leader," where she focused on reducing friction and creating better customer experiences.
Business Readiness
In a past role, she led a practice responsible for delivering all business readiness activities for corporate projects within a major division.

Media Appearances

Natasha has no verified media appearances

Work History

4-2026
Programme Change & Delivery Lead at Financial Ombudsman Service
9-2024 - 4-2026
Customer Journey Leader at Nationwide Building Society
3-2020 - 6-2025
Head of Change - Retail Distribution and Servicing at Nationwide Building Society
1-2018 - 3-2020
Head of Change Delivery - Product Operations at Nationwide Building Society
2-2016 - 1-2018
Senior Manager Divisional Change Practice at Nationwide Building Society

Education

Education details unavailable from Ridgeway School

More Information

Social Presence :

Prographics :

Exp : 30 Location : Swindon, England, United Kingdom Job Level : Senior Designation : Programme Change & Delivery Lead at Financial Ombudsman Service
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Insights For Selling To Natasha

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natasha is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Natasha

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Natasha move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Natasha take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Natasha

Personality Compatibility


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