Florencia Gonzalez in

Florencia Gonzalez

Examiner · DISC type cs
Customer Retention & Fidelity Lead at Buenbit
📍 Greater Buenos Aires, Argentina

Florencia leads customer retention and fidelity at Buenbit, designing strategies to enhance the client experience using data and feedback. With over five years in fintech, she excels at increasing engagement and is described by colleagues as professional, responsible, and collaborative. She earned a degree in International Hotel Management.

Outside of her fintech career, Florencia has a strong interest in adventure and travel, backed by her professional certification as a Cabin Crew member. She is also an Advanced Open Water Scuba Diver, highlighting a passion for exploration and unique experiences.

Unique fact: She combines her background in hotel management and cabin crew service with her current fintech role.

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Experience
10 Years
Current Role
Customer Retention & Fidelity Lead
Location
Greater Buenos Aires, Argentina
Personality Overview

How Florencia shows up

Overcautious
Status Quo Seeker
Tough To Convince

The only way to convince them is by showing them examples and ample proof. They are thorough and always follow a systematic approach. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Priorities

Topics Florencia cares about

Client Relationships
Focuses on building loyalty by transforming customer feedback into tangible improvements and organizing in-person events to strengthen connections beyond digital platforms.
Fintech Engagement
Drives customer retention and product connection in the fintech industry, utilizing tools like Google BigQuery and Mixpanel to analyze user behavior.
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Career

Work history

1-2025 - 5-2026
Customer Retention & Fidelity Lead
Buenbit
6-2023 - 1-2025
Quality and Projects CX Lead
Buenbit
1-2022 - 5-2023
Team Leader CX
Buenbit
9-2020 - 12-2021
CX Specialist - FIAT & Crypto Movements
Buenbit
2-2020 - 8-2020
Digital Marketing Analyst
Iké Argentina
In the press

Media appearances

Florencia Gonzalez - Customer Retention & Fidelity Lead at Buenbit. Featured in TheOrg.com
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Education
2014 - 2017
Bachelor's Degree in International Hotel Management
Vatel Argentina
2013 - 2013
Tripulante de Cabina de Pasajeros
Escuela Profesional de Aeronavegantes
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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