Frances Cawthra

Examiner
DISC Type : cs

General Manager at Australia Post

Greater Melbourne Area, Australia

Overview

Frances Cawthra is the General Manager of Enterprise Enablement at Australia Post, with a track record of leading complex public sector organizations. She was formerly the CEO of Cenitex and the CFO of the Australian Taxation Office, specializing in organizational strategy, transformational change, and large-scale ICT service delivery. Colleagues describe her as a "strong and inspiring leader".

Unique fact: As CFO of the Australian Taxation Office, she managed a $3. 6 billion operating budget and led divisions with as many as 7, 500 employees.

Personality Overview

Tough To Convince

Status Quo Seeker

Process Oriented

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  They are thorough and always follow a systematic approach. Being observant comes to them naturally.

Topics They Care About

Digital Transformation
Recently spoke on a panel about accelerating digital transformation, indicating a current professional focus on this area.
Employee Experience
Led an award-winning two-year "Employee Experience Uplift" program at Cenitex, transforming the company's approach to its workforce and culture.
Public Sector Strategy
Her career at Australia Post, Cenitex, and the Australian Taxation Office demonstrates a deep focus on strategy and operations within government-owned entities.

Media Appearances

Frances has no verified media appearances

Work History

8-2024
General Manager at Australia Post
7-2019 - 8-2024
Chief Executive Officer at Cenitex
11-2016 - 6-2019
Acting Second Commissioner Risk and Assurance at Australian Taxation Office
1-2012 - 7-2019
Chief Financial Officer at Australian Taxation Office
6-2009 - 1-2012
Deputy Commissioner Client Accout Services at Australian Taxation Office

Education

Frances has no verified education history

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Melbourne Area, Australia Job Level : Senior Designation : General Manager at Australia Post
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Insights For Selling To Frances

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frances is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Frances

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Frances move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Frances take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Frances

Personality Compatibility


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