Francisco Carrillo

Examiner
DISC Type : cs

Guest Experience Manager & Chief Concierge at Esperanza an Auberge Resort

Los Cabos, Baja California Sur, Mexico

Overview

Francisco is the Guest Experience Manager and Chief Concierge at Esperanza, an Auberge Resort. A member of the prestigious Les Clef Dor, he has progressed through multiple roles at the resort and holds a "Certified Trainer" certification, underscoring his expertise in luxury hospitality.

He is driven by a philosophy of "enriching peoples lives," taking great pride in creating exceptional guest experiences. His interests in world-class brands like Louis Vuitton and Forbes align with his focus on luxury and service excellence.

He is a member of Les Clef D’or, the exclusive international association of the world’s top hotel concierges.

Personality Overview

Status Quo Seeker

Overcautious

Late Adopter

They are thorough and always follow a systematic approach.  The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Luxury Hospitality
His entire career has been in high-end resorts, and he follows luxury brands like Louis Vuitton, indicating a passion for premium service and quality.
Guest Experience Design
His role as Guest Experience Manager and personal motto of "enriching people's lives" show his focus on crafting memorable and five-star guest journeys.
Concierge Excellence
As a Chief Concierge and member of the elite Les Clef D’or International, he is committed to the highest global standards of the profession.

Media Appearances

Francisco has no verified media appearances

Work History

1-2024
Guest Experience Manager & Chief Concierge at Esperanza an Auberge Resort
1-2017
Chef Concierge at Esperanza an Auberge Resort
8-2014 - 1-2017
Asistant Front Office Manager at Esperanza an Auberge Resort
1-2013 - 8-2014
Front Office Supervisor at Esperanza an Auberge Resort
10-2011 - 1-2013
Resort Host at Banyan Tree Mayakoba

Education

Francisco has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : Los Cabos, Baja California Sur, Mexico Job Level : Middle Designation : Guest Experience Manager & Chief Concierge at Esperanza an Auberge Resort
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Insights For Selling To Francisco

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francisco is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Francisco

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Francisco move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Francisco take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Francisco

Personality Compatibility


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