Francisco Ortiz
Login to view DISC.Francisco Ortiz is a customer experience leader with over 11 years of experience, primarily in the telecommunications industry. Holding a Masters in Consumer Experience Management, he specializes in leveraging Business Intelligence and building customer-centric cultures. He currently leads the Experience and Service department at CMI-Corporación Multi Inversiones.
He is deeply invested in developing customer experience strategy, recently engaging his executive team in a workshop to align leadership and foster a CX culture. His focus is on measuring, managing, and improving the customer journey to drive profitability.
He has a proven track record of designing and implementing real-time, digital Business Intelligence dashboards from the ground up.
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