Francisco Ortiz

Questioner
DISC Type : c

Gerente de Experiencia y Servicio at CMI-Corporación Multi Inversiones

Guatemala City, Guatemala, Guatemala

Overview

Francisco Ortiz is a customer experience leader with over 11 years of experience, primarily in the telecommunications industry. Holding a Masters in Consumer Experience Management, he specializes in leveraging Business Intelligence and building customer-centric cultures. He currently leads the Experience and Service department at CMI-Corporación Multi Inversiones.

He is deeply invested in developing customer experience strategy, recently engaging his executive team in a workshop to align leadership and foster a CX culture. His focus is on measuring, managing, and improving the customer journey to drive profitability.

He has a proven track record of designing and implementing real-time, digital Business Intelligence dashboards from the ground up.

Personality Overview

Value Seeker

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to do thorough analysis of any situation. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

CX Culture Building
Actively works to align executive leadership and foster commitment to a customer-centric culture, as shown by recent team workshops.
Data-Driven CX
Has over six years of experience leading Business Intelligence teams to design and implement real-time dashboards to improve customer service.
Talent Recruitment
Frequently posts about hiring, indicating a personal involvement in finding and attracting the best talent to join his team.

Media Appearances

Francisco has no verified media appearances

Work History

4-2024
Gerente de Experiencia y Servicio at CMI-Corporación Multi Inversiones
7-2023 - 4-2024
Gerente de Servicio al Cliente at CMI-Corporación Multi Inversiones
10-2018 - 8-2023
Customer Experience Manager at Tigo Guatemala
4-2016 - 9-2018
Process & BI coordinator at Tigo Guatemala
3-2014 - 8-2015
Information Coordinator at Tigo Guatemala

Education

2021 - 2022
Master en Gestion de la Experiencia del Consumidor from OBS Business School
2009 - 2013
Ingeniero Industrial from Universidad Rafael Landívar

More Information

Social Presence :

Prographics :

Exp : 12 Location : Guatemala City, Guatemala, Guatemala Job Level : N/A Designation : Gerente de Experiencia y Servicio at CMI-Corporación Multi Inversiones
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Insights For Selling To Francisco

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francisco is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Francisco

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Francisco move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Francisco take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Francisco

Personality Compatibility


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