Francisco Sarkis

Critic
DISC Type : C

Head CX at IQT LAB

São Paulo, São Paulo, Brazil

Overview

Francisco is the Head of Customer Experience at IQT LAB, where he specializes in transforming business projects into award-winning cases. With a background at major companies like Sodexo and Itaú Unibanco, he is an expert in digital transformation and customer-centric strategy. He holds a degree from FAAP.

Outside of work, Francisco is a family-oriented individual who shares that his children are the guiding purpose in his life. He is a forward-thinker, often contemplating the future of innovation and the importance of focusing on the customer to determine what comes next.

Unique fact: Francisco is a specialist in achieving industry recognition, having won numerous national awards from Prêmio ABT and Prêmio Cliente SA for his CX projects since 2014.

Personality Overview

Precise

Critic

ROI Driven

It is very likely that they will negotiate pricing or other important terms.  They prefer to analyze logically and value objective facts over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Award-Winning CX
He specializes in transforming projects into nationally recognized, award-winning cases and serves as a judge for industry awards.
Digital Transformation
Focuses on the new logic of customer experience for digital-native companies, leveraging his certifications in Digital CX and Futurism for CX.
Customer-Centric Culture
His recent award-winning projects focused specifically on embedding a strong customer-centric culture as a core business strategy.

Media Appearances

Francisco has no verified media appearances

Work History

8-2019
Head CX at IQT LAB
1-2005 - 7-2019
Gerente de Customer Service CSC & Trade at Sodexo Benefícios e Incentivos
11-1999 - 1-2005
Supervisor de Canais de Atendimento at Itaú Unibanco
11-1997 - 11-1999
Analista de Expansão at Caixa Geral de Depósitos
4-1997 - 11-1997
Estagiário at G.P.I. Comunicação

Education

Bacharelado from FAAP - Fundação Armando Alvares Penteado
2005 - 2006
Extensão Universitária from Universidade Estadual de Campinas

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head CX at IQT LAB
URL has been copied!

Insights For Selling To Francisco

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francisco is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Francisco

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Francisco move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Francisco take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Francisco

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.