Francisco Sarkis in

Francisco Sarkis

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Head CX at IQT LAB
📍 São Paulo, São Paulo, Brazil

Francisco is the Head of Customer Experience at IQT LAB, where he specializes in transforming business projects into award-winning cases. With a background at major companies like Sodexo and Itaú Unibanco, he is an expert in digital transformation and customer-centric strategy. He holds a degree from FAAP.

Outside of work, Francisco is a family-oriented individual who shares that his children are the guiding purpose in his life. He is a forward-thinker, often contemplating the future of innovation and the importance of focusing on the customer to determine what comes next.

Unique fact: Francisco is a specialist in achieving industry recognition, having won numerous national awards from Prêmio ABT and Prêmio Cliente SA for his CX projects since 2014.

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Experience
28 Years
Current Role
Head CX
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Francisco cares about

Award-Winning CX
He specializes in transforming projects into nationally recognized, award-winning cases and serves as a judge for industry awards.
Digital Transformation
Focuses on the new logic of customer experience for digital-native companies, leveraging his certifications in Digital CX and Futurism for CX.
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Career

Work history

8-2019
Head CX
IQT LAB
1-2005 - 7-2019
Gerente de Customer Service CSC & Trade
Sodexo Benefícios e Incentivos
11-1999 - 1-2005
Supervisor de Canais de Atendimento
Itaú Unibanco
11-1997 - 11-1999
Analista de Expansão
Caixa Geral de Depósitos
4-1997 - 11-1997
Estagiário
G.P.I. Comunicação
In the press

Media appearances

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Education
Bacharelado
FAAP - Fundação Armando Alvares Penteado
2005 - 2006
Extensão Universitária
Universidade Estadual de Campinas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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