Francisco is the Head of Customer Experience at IQT LAB, where he specializes in transforming business projects into award-winning cases. With a background at major companies like Sodexo and Itaú Unibanco, he is an expert in digital transformation and customer-centric strategy. He holds a degree from FAAP.
Outside of work, Francisco is a family-oriented individual who shares that his children are the guiding purpose in his life. He is a forward-thinker, often contemplating the future of innovation and the importance of focusing on the customer to determine what comes next.
Unique fact: Francisco is a specialist in achieving industry recognition, having won numerous national awards from Prêmio ABT and Prêmio Cliente SA for his CX projects since 2014.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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