Frank Lavin in

Frank Lavin

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Enterprise Customer Success Manager at RingCentral
📍 Greater Boston, United States

Frank is a customer success leader at RingCentral, specializing in managing top-tier CCaaS customers to drive revenue and retention. A Temple University graduate in Communications, he is described by colleagues as a responsive, strategic, and knowledgeable professional who is a true customer advocate.

Outside of his professional life, Frank is passionate about holistic health, breathwork, and meditation. He utilizes these practices to maintain focus, clarity, and a balanced perspective when tackling complex business challenges and solving problems for his clients.

He embraces the principles of mens embodiment to ground his personal and professional approach.

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Experience
24 Years
Current Role
Enterprise Customer Success Manager
Job Level
Middle
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Frank cares about

Customer Experience
His entire career focuses on creating happy, referenceable customers for high-profile clients and ensuring long-term retention in the CCaaS space.
Cloud Communications
He is a subject matter expert in global cloud communication solutions, working at the forefront of the CCaaS and UCaaS industries with RingCentral and Mitel.
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Career

Work history

4-2022
Enterprise Customer Success Manager
RingCentral
11-2016 - 4-2022
Enterprise Customer Success Manager
Mitel
10-2014 - 11-2016
Manager, Enterprise Accounts
Mitel
8-2012 - 10-2014
Project Manager
Mitel
11-2010 - 8-2012
Senior Technology Advisor to the CEO
Synergis Technologies
In the press

Media appearances

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Education
1985 - 1987
Communications - Radio Television Film
Temple University
Education details unavailable
Quakertown Community High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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