Gabriela Dureva

Questioner
DISC Type : c

Client Success Manager at Jiminny

Plovdiv, Plovdiv, Bulgaria

Overview

Gabriela is a Client Success Manager at Jiminny, specializing in conversation intelligence platforms. Described by colleagues as a commercial top performer, she focuses on building strong client relationships to drive growth and retention. She played a key role in establishing and scaling an SMB Account Management team in a previous role at Reward Gateway.

Personality Overview

Not Easily Convinced

Systematic

Cautious & Analytical

They prefer to fully evaluate every situation.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Conversation Intelligence
Currently works at Jiminny, helping clients unlock the full value of their conversation intelligence platforms to achieve business goals.
GTM Intelligence
Shared her excitement about Jiminny's new Go-to-Market Intelligence suite, indicating a focus on bringing new products and features to market effectively.
Employee Engagement
Promoted an eBook on how industry leaders transformed employee engagement and drove massive growth using Reward Gateway's platform.

Media Appearances

Gabriela has no verified media appearances

Work History

7-2025
Client Success Manager at Jiminny
10-2023 - 7-2025
SMB Account Manager at Reward Gateway
12-2022 - 10-2023
Client Relationship Manager at Reward Gateway
10-2021 - 5-2022
Junior Project Manager at BeConnected - Translation & Localization
8-2018 - 7-2019
Technical Assistant at BGO Software

Education

10-2017 - 7-2021
Bachelor's degree from Sofia University St. Kliment Ohridski

More Information

Social Presence :

Prographics :

Exp : 4 Location : Plovdiv, Plovdiv, Bulgaria Job Level : Middle Designation : Client Success Manager at Jiminny
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Insights For Selling To Gabriela

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gabriela is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Gabriela

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Gabriela move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Gabriela take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Gabriela

Personality Compatibility


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