Gary Schopp

Questioner
DISC Type : c

Customer Experience Manager at Delta Faucet Company

United States

Overview

Gary is a Customer Experience Manager and solutions expert at Delta Faucet Company with over a decade of experience in roles including Knowledge Manager and Product Supervisor. A graduate of Penn State University, colleagues describe him as a professional and passionate subject matter expert who excels at making complex details understandable.

His personal philosophy is centered on empowering others, inspired by conductor Benjamin Zanders idea of awakening possibility in people. He has a keen interest in history and enjoys using illustrative analogies, such as his story of the invasive Lionfish, to explain complex ecosystem dynamics.

Unique fact: He believes a leaders job is not to make a sound, but to empower others to become powerful.

Personality Overview

Not Easily Convinced

Value Seeker

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Solutions
As a long-tenured customer solutions expert, he is frequently quoted offering practical advice and solutions for product-related issues, demonstrating deep product knowledge.
Empowering Leadership
His core leadership philosophy is about making other people powerful, drawing inspiration from Benjamin Zander's metaphor of an orchestra conductor.
Knowledge Management
Having formerly served as a Knowledge Manager, he has a professional background in organizing and translating detailed subject matter for broader understanding and training.

Media Appearances

Gary has no verified media appearances

Work History

2-2026
Customer Experience Manager at Delta Faucet Company
11-2018 - 3-2026
Knowledge Manager at Delta Faucet Company
9-2015 - 11-2018
Product Supervisor at Delta Faucet Company
8-2014 - 9-2015
Senior Product Analyst at Delta Faucet Company
10-2013 - 8-2014
Operations Manager at Hinduja Global Solutions

Education

1984 - 1988
B.S. from Penn State University

More Information

Social Presence :

Prographics :

Exp : 37 Location : United States Job Level : Middle Designation : Customer Experience Manager at Delta Faucet Company
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Insights For Selling To Gary

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gary is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Gary

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Gary move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Gary take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Gary

Personality Compatibility


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