Gary Schopp in

Gary Schopp

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Customer Experience Manager at Delta Faucet Company
📍 United States

Gary is a Customer Experience Manager and solutions expert at Delta Faucet Company with over a decade of experience in roles including Knowledge Manager and Product Supervisor. A graduate of Penn State University, colleagues describe him as a professional and passionate subject matter expert who excels at making complex details understandable.

His personal philosophy is centered on empowering others, inspired by conductor Benjamin Zanders idea of awakening possibility in people. He has a keen interest in history and enjoys using illustrative analogies, such as his story of the invasive Lionfish, to explain complex ecosystem dynamics.

Unique fact: He believes a leaders job is not to make a sound, but to empower others to become powerful.

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Experience
37 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gary cares about

Customer Solutions
As a long-tenured customer solutions expert, he is frequently quoted offering practical advice and solutions for product-related issues, demonstrating deep product knowledge.
Empowering Leadership
His core leadership philosophy is about making other people powerful, drawing inspiration from Benjamin Zander's metaphor of an orchestra conductor.
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Career

Work history

2-2026
Customer Experience Manager
Delta Faucet Company
11-2018 - 3-2026
Knowledge Manager
Delta Faucet Company
9-2015 - 11-2018
Product Supervisor
Delta Faucet Company
8-2014 - 9-2015
Senior Product Analyst
Delta Faucet Company
10-2013 - 8-2014
Operations Manager
Hinduja Global Solutions
In the press

Media appearances

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Education
1984 - 1988
B.S.
Penn State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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