As a Senior Information Technology Support Engineer at Oracle, Gaurav has over a decade of experience in IT support and escalation engineering. He specializes in complex problem-solving and administrative tasks to boost operational efficiency and customer satisfaction, holding certifications in Agile and AI fundamentals.
He shows a strong commitment to professional growth by actively pursuing and completing courses in emerging technologies like AI and Identity and Access Management, demonstrating a clear growth mindset.
Gaurav Agarwal
Senior Information Technology Support Engineer at Oracle
Lucknow, Uttar Pradesh, India
Overview
Topics They Care About
AI Skill Development
Recently completed Google's "AI Fundamentals" and an "AI Tools Workshop, " indicating a strong focus on building fluency and practical skills with the latest AI tools.
Agile Methodologies
Completed the "Agile Foundations" course, showing an interest in applying agile principles to project management and technical support environments.
Technical Problem-Solving
His career as a Senior Escalation and IT Support Engineer is built on resolving complex technical issues and improving operational efficiency for customers.
Media Appearances
Gaurav has no verified media appearances
Work History
5-2021
Senior Information Technology Support Engineer at Oracle
9-2015 - 5-2021
Senior Escalation Engineer at Concentrix
Education
2009 - 2013
Education details unavailable from VTU
More Information
Social Presence :
Prographics :
Exp : 10
Location : Lucknow, Uttar Pradesh, India
Job Level : Middle
Designation : Senior Information Technology Support Engineer at Oracle
