Gaurav Agarwal
Senior Information Technology Support Engineer at Oracle
📍 Lucknow, Uttar Pradesh, India
As a Senior Information Technology Support Engineer at Oracle, Gaurav has over a decade of experience in IT support and escalation engineering. He specializes in complex problem-solving and administrative tasks to boost operational efficiency and customer satisfaction, holding certifications in Agile and AI fundamentals.
He shows a strong commitment to professional growth by actively pursuing and completing courses in emerging technologies like AI and Identity and Access Management, demonstrating a clear growth mindset.
Read the full overview →Experience
10 Years
Current Role
Senior Information Technology Support Engineer
Job Level
Middle
Location
Lucknow, Uttar Pradesh, India
Personality Overview
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Priorities
Topics Gaurav cares about
AI Skill Development
Recently completed Google's "AI Fundamentals" and an "AI Tools Workshop, " indicating a strong focus on building fluency and practical skills with the latest AI tools.
Agile Methodologies
Completed the "Agile Foundations" course, showing an interest in applying agile principles to project management and technical support environments.
Career
Work history
5-2021
Senior Information Technology Support Engineer
Oracle
9-2015 - 5-2021
Senior Escalation Engineer
Concentrix
In the press
Media appearances
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Education
2009 - 2013
Education details unavailable
VTU
Social presence
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