Gavin Waggoner in

Gavin Waggoner

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Principal Solution Consultant at Genesys
📍 Columbus, Ohio Metropolitan Area, United States

Gavin Waggoner is a Principal Solution Consultant at Genesys, specializing in designing custom contact center and customer experience cloud solutions. He holds a B. A. from The Ohio State University and multiple professional certifications. Colleagues consistently describe him as a technical, personable team player who remains cool under pressure.

As a proud alumnus of The Ohio State University, Gavin maintains a strong connection to his alma mater. He follows major technology companies like Google, indicating a keen interest in broader tech innovation outside of his direct role and specialty.

Unique fact: Gavin is a recipient of the Genesys "Inspire 2023 Club Award" for his outstanding professional contributions.

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Experience
17 Years
Current Role
Principal Solution Consultant
Job Level
Mid-senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Gavin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gavin cares about

AI in CX
He frequently shares company news about Genesys's leadership in conversational AI and promotes guides on leveraging AI for future-ready customer experiences.
Cloud Contact Centers
His entire career is focused on cloud solutions, and he highlights strategic partnerships, like with AWS, to deliver robust and sovereign cloud offerings.
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Career

Work history

5-2018
Principal Solution Consultant
Genesys
5-2018 - 4-2021
Senior Solution Consultant
Genesys
3-2013 - 5-2018
Sales Engineer
Communications Products, Inc.
10-2008 - 11-2012
Sales Engineer
Ronco Communications
8-2007 - 7-2008
Sales Engineer
Shared Technologies
In the press

Media appearances

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Education
B.A.
The Ohio State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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