Gavin Waggoner

Editor
DISC Type : SC

Principal Solution Consultant at Genesys

Columbus, Ohio Metropolitan Area, United States

Overview

Gavin Waggoner is a Principal Solution Consultant at Genesys, specializing in designing custom contact center and customer experience cloud solutions. He holds a B. A. from The Ohio State University and multiple professional certifications. Colleagues consistently describe him as a technical, personable team player who remains cool under pressure.

As a proud alumnus of The Ohio State University, Gavin maintains a strong connection to his alma mater. He follows major technology companies like Google, indicating a keen interest in broader tech innovation outside of his direct role and specialty.

Unique fact: Gavin is a recipient of the Genesys "Inspire 2023 Club Award" for his outstanding professional contributions.

Personality Overview

Late Adopter

Self-Disciplined

Skeptic

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

AI in CX
He frequently shares company news about Genesys's leadership in conversational AI and promotes guides on leveraging AI for future-ready customer experiences.
Cloud Contact Centers
His entire career is focused on cloud solutions, and he highlights strategic partnerships, like with AWS, to deliver robust and sovereign cloud offerings.
Future-Ready Platforms
He is focused on how modern platforms can meet rising customer expectations by delivering personalized and connected experiences at scale.

Media Appearances

Gavin has no verified media appearances

Work History

5-2018
Principal Solution Consultant at Genesys
5-2018 - 4-2021
Senior Solution Consultant at Genesys
3-2013 - 5-2018
Sales Engineer at Communications Products, Inc.
10-2008 - 11-2012
Sales Engineer at Ronco Communications
8-2007 - 7-2008
Sales Engineer at Shared Technologies

Education

B.A. from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Mid-senior Designation : Principal Solution Consultant at Genesys
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Insights For Selling To Gavin

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Use a presentation with information before getting into a live product walkthrough
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gavin is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Gavin

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Gavin move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Gavin take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Gavin

Personality Compatibility


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