George Pentzakis

Judge
DISC Type : Dc

Director of Product Management at Sprinklr

Woodstock, Georgia, United States

Overview

George is a dynamic leader with over 20 years of expertise in Operations and Workforce Management, currently serving as the Director of Product Management at Sprinklr. An MBA graduate from Kennesaw State University, he is focused on enhancing customer experience and operational efficiency. People who have worked with him describe him as dependable, knowledgeable, and well-respected.

He is also a passionate mentor and trainer, with more than 15 years of experience developing high-performance teams. He is skilled in motivating and developing professionals to identify opportunities, add value, and meet customer demands, a commitment that complements his primary leadership roles.

Unique Fact: George holds a professional certification from the International Customer Management Institute (ICMI).

Personality Overview

Features Driven

Objective Thinker

Generally Skeptic

They like to stay in control of the negotiation or defining of the terms.  They put a lot of effort into ensuring personal success. They prefer to move quickly, and expect the same from others.

Topics They Care About

Workforce Management
His career spans over two decades, focusing on WFM for strategic planning, forecasting, and enhancing efficiency in multinational contact centers.
Customer Experience
A core focus of his career is leveraging technology and strategic planning to improve the customer experience (CX) and drive satisfaction.
Product Management
In his current director role, he is responsible for the product lifecycle, including software implementation and strategic planning to meet business goals.

Media Appearances

George has no verified media appearances

Work History

7-2025
Director of Product Management at Sprinklr
10-2023 - 2-2025
Workforce Management Sr. Manager at General Dynamics Information Technology
5-2023 - 7-2023
Operations Analytics Director at Cisive
9-2021 - 3-2023
Sr. Manager of Workforce Management at Tory Burch
10-2020 - 9-2021
Sr. Manager of Workforce Management at Christian Care Ministry

Education

8-2021 - 4-2023
Master of Business Administration - MBA from Kennesaw State University - Michael J. Coles College of Business
5-2020 - 5-2021
Bachelor of Business Administration (BBA) from Kennesaw State University - Michael J. Coles College of Business

More Information

Social Presence :

Prographics :

Exp : 22 Location : Woodstock, Georgia, United States Job Level : Mid-senior Designation : Director of Product Management at Sprinklr
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Insights For Selling To George

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with George is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from George

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will George move?

  • If convinced, they can reach decisions quite fast.
  • Can George take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And George

Personality Compatibility


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