Geraldine is a highly experienced programme manager at Northern Ireland Water, bringing over 30 years of specialized expertise in customer service within the utility billing and debt sector. Her career is marked by leadership roles in revenue, collections, and developer services, supported by an MBA from The Open University Business School.
Based on her interests, Geraldine appears to have a fascination with major scientific and administrative endeavors, as indicated by her following of NASA. This suggests a personal appreciation for large-scale project management, technology, and exploration outside of her direct professional field.
She has dedicated her entire professional life, spanning three decades, to the specific niche of utility billing and debt.
Geraldine Bell
CBC Renewal and Implmentation Programme Manager at Northern Ireland Water
Belfast, Northern Ireland, United Kingdom
Overview
Topics They Care About
Utility Billing Systems
Her current role involves managing the CBC (Customer Billing and Collections) Renewal and Implementation Programme, showing a direct focus on modernizing these core systems.
Revenue & Debt Collection
With a 30-year career in the utility debt sector and a past role as Head of Billing Revenue and Collections, this is a core area of her expertise.
Customer Service
Her professional summary explicitly leads with her extensive experience in customer service within the utility sector, indicating it's a foundational aspect of her work.
Media Appearances
Geraldine has no verified media appearances
Work History
2-2021
CBC Renewal and Implmentation Programme Manager at Northern Ireland Water
2-2020 - 2-2021
Head of Metering, Billing and Developer Services interim at Northern Ireland Water
2-2019 - 2-2021
Head of Developer Services (interim) at Northern Ireland Water
10-2006 - 6-2008
Service Delivery Manager debt at Echo Managed Services
9-2001 - 10-2006
Billing and debt service delivery manager at Northgate Information Solutions
2-1999 - 9-2001
Contact Center Manager at Northgate Information Solutions
Head of Billing Revenue and collections at Northern Ireland Water
Education
1998 - 2003
Master of Business Administration (M.B.A.) from The Open University Business School
Education details unavailable from Victoria college Belfast
More Information
Social Presence :
Prographics :
Exp : 16
Location : Belfast, Northern Ireland, United Kingdom
Job Level : Mid-senior
Designation : CBC Renewal and Implmentation Programme Manager at Northern Ireland Water
