Brian MacFarlane
Login to view DISC.With over 20 years of experience in consumer credit, Brian is an expert in the collections sector. He is passionate about ensuring customer interactions are respectful and fair, focusing on achieving better outcomes by placing fairness at the heart of customer service. He previously managed collections performance at Business Stream.
Brian is a positive and team-oriented professional who finds great satisfaction in his work. He enjoys visiting partners, observing their innovation firsthand, and celebrating team successes. He is enthusiastic about his role and the company he works for, indicating a strong sense of professional fulfillment.
He is heavily invested in helping firms support customers who may be vulnerable and in need of assistance.
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