Brian MacFarlane

Inspirer
DISC Type : id

Collections Outsource Performance Manager at Business Stream

Motherwell, Scotland, United Kingdom

Overview

With over 20 years of experience in consumer credit, Brian is an expert in the collections sector. He is passionate about ensuring customer interactions are respectful and fair, focusing on achieving better outcomes by placing fairness at the heart of customer service. He previously managed collections performance at Business Stream.

Brian is a positive and team-oriented professional who finds great satisfaction in his work. He enjoys visiting partners, observing their innovation firsthand, and celebrating team successes. He is enthusiastic about his role and the company he works for, indicating a strong sense of professional fulfillment.

He is heavily invested in helping firms support customers who may be vulnerable and in need of assistance.

Personality Overview

Fast Adopter

Charming & Persuasive

Generous

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Fairness
He is heavily invested in helping firms place fairness at the center of their customer service to produce better outcomes for all parties involved.
Collections Strategy
Possesses deep expertise in the collections sector, with over two decades of experience in the consumer credit industry.
Vulnerable Customers
Believes that all customers have the potential to be vulnerable and is focused on ensuring they receive the help they need.

Media Appearances

Brian has no verified media appearances

Work History

4-2024
Collections Outsource Performance Manager at Business Stream
10-2022 - 12-2023
Client Relationship Director at Capita Local Public Service
1-2020 - 10-2022
Business Development Manager at Capita Remediation Services
6-2019 - 10-2019
Corporate Business Development Manager at Darcey Quigley & Co - Pre Litigation Commercial Debt Recovery Specialists
2-2018 - 3-2019
Client Engagement Manager at Opos Limited

Education

1985 - 1990
Education details unavailable from our ladys high school

More Information

Social Presence :

Prographics :

Exp : 7 Location : Motherwell, Scotland, United Kingdom Job Level : Middle Designation : Collections Outsource Performance Manager at Business Stream
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Acknowledge their status and position during the conversation

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Brian

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Brian take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Brian

Personality Compatibility


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