Geriel Thornburg May in

Geriel Thornburg May

Captain · DISC type DS
Vice President of Strategy, Operations, Data; Head of Customer Experience at Pearson
📍 Chapel Hill, North Carolina, United States

Geriel Thornburg May is a revenue-focused executive specializing in customer-centric business transformation. With experience at Pearson, Lenovo, and Genworth Financial, she drives growth using data-informed, AI-enabled strategies. People describe her as an exceptional business and customer experience leader. She holds an MA from The University of North Carolina at Chapel Hill.

Outside of her corporate roles, Geriel appears to value community and cultural engagement. She actively shares and celebrates local events like the Raleigh Diwali, highlighting a focus on employee experience and fostering a positive, inclusive environment for her team and community.

Unique fact: Geriel has served as adjunct faculty at the University of North Carolina at Chapel Hill.

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Experience
14 Years
Current Role
Vice President of Strategy, Operations, Data; Head of Customer Experience
Job Level
Senior
Location
Chapel Hill, North Carolina, United States
Personality Overview

How Geriel shows up

Planner & Achiever
Consummate Professional
Long-Term Thinker

They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Geriel cares about

Customer-Centric Growth
Her entire career, from Lenovo to Pearson, has focused on transforming companies to be customer-centric to drive revenue, growth, and retention.
AI-Enabled Change
Her professional summary emphasizes leading change that is "enabled by AI, " and she shares content on AI innovation in business.
+5 more topics Login to view topics
Career

Work history

Vice President of Strategy, Operations, Data; Head of Customer Experience
Pearson
3-2021
VP Consumer Engagement and Operations
Pearson
9-2017
Principal Consultant
ThornburgMay & Co
6-2018 - 11-2020
Worldwide Director of Customer Experience
Lenovo
10-2010 - 4-2017
Director, Customer Experience and Market Segmentation
Genworth Financial
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1995 - 1997
MA
The University of North Carolina at Chapel Hill
1989 - 1993
BA
North Carolina State University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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