Gershwin Exeter in

Gershwin Exeter

Energizer · DISC type I
Chief Experience Officer at Thrasio
📍 Ajax, Ontario, Canada

As Chief Experience Officer at Thrasio, Gershwin Exeter leads technology, engineering, and data science, leveraging AI and machine learning to achieve top-tier operational metrics. He holds an Executive Leadership certificate from Harvard Business School and has a Masters in Fashion.

Personally, Gershwin finds balance between competitive football and meditative yoga. He serves as the President of the Sacred Ground Foundation, a non-profit dedicated to community development and youth empowerment, showcasing his commitment to philanthropy and mentoring.

His personal headline and conversation starter is a clever icebreaker: ". . . the gersh is silent. "

Read the full overview →
Experience
28 Years
Current Role
Chief Experience Officer
Job Level
Leadership
Location
Ajax, Ontario, Canada
Personality Overview

How Gershwin shows up

Informal
Enthusiastic
Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Priorities

Topics Gershwin cares about

AI & Machine Learning
He has implemented robust AI, machine learning, and generative AI to achieve top one percent operational metrics and believes AI is a "must-have" for efficiency.
Customer Experience
As Chief Experience Officer, he is responsible for the entire customer journey and believes in blending AI with a human touch to enhance customer interactions.
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Career

Work history

6-2024
Chief Experience Officer
Thrasio
12-2021 - 7-2024
President
Sacred Ground Foundation
7-2021 - 6-2024
Vice President, Global Services
Thrasio
8-2020 - 7-2021
Head of Black Leadership Council and Workstream Leader of Diversity Council
TTEC
7-2014 - 7-2021
Partner and Vice President
TTEC
In the press

Media appearances

Thrasio Shares Lessons from Its Customer Experience Transformation. Featured in CX Today
See now
Hot Wins: How Thrasio Uses AI and Automation to Achieve CX Excellence (Webinar). Featured in Tethr
+3 more appearances Login to view media
Education
Executive Leadership
Harvard Business School
2018 - 2019
Master in Fashion
Università Bocconi
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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