Giacomo Zaninotto

Critic
DISC Type : C

Head of CS Engineering - EMEA South at Optibus

Madrid, Community of Madrid, Spain

Overview

Giacomo Zaninotto leads Customer Success Engineering for EMEA South at Optibus, a role he grew into after joining as a Solutions Engineer. His career is rooted in public transportation technology, with previous project management experience at IVU Traffic Technologies. He holds a degree in Management Engineering from Università degli studi Roma TRE and is certified in Customer Success for Impact.

Personality Overview

Objective Thinker

Negotiator

Information Seeker

They enjoy working alone and do not rely on others very often.  They don’t appreciate bells and whistles unless backed by data. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Success
His current role is Head of CS Engineering and he recently obtained a "Customer Success for Impact" certification, indicating a strong focus on client outcomes.
Transportation Technology
His entire professional history at Optibus and IVU Traffic Technologies has been dedicated to software and engineering solutions for the public transport sector.
Solutions Engineering
He has progressed from a Solutions Engineer to leading the department, demonstrating significant expertise and leadership in this specific technical area.

Media Appearances

Giacomo has no verified media appearances

Work History

11-2025
Head of CS Engineering - EMEA South at Optibus
2-2023 - 11-2025
Solutions Engineer Team Lead at Optibus
4-2022 - 2-2023
Solutions Engineer at Optibus
7-2016 - 4-2022
Senior project manager at IVU Traffic Technologies Italia S.r.l.
7-2014 - 6-2016
Project Engineering at Reply

Education

2011 - 2014
Ingegnere Gestionale from Università degli studi Roma TRE
2008 - 2011
Laurea breve from Università degli studi Roma TRE

More Information

Social Presence :

Prographics :

Exp : 11 Location : Madrid, Community of Madrid, Spain Job Level : Mid-senior Designation : Head of CS Engineering - EMEA South at Optibus
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Insights For Selling To Giacomo

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giacomo is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Giacomo

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Giacomo move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Giacomo take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Giacomo

Personality Compatibility


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