Gillian Campbell

Inspirer
DISC Type : di

VP, Customer Experience & Enablement, Global Revenue Operations at HP

Spring, Texas, United States

Overview

Gillian Campbell is a strategic leader at HP, serving as the VP of Customer Experience & Enablement. Her career at HP has spanned roles in sales operations, omnichannel enablement, and process re-engineering, consistently focusing on driving transformative, customer-first outcomes. She holds an Executive Certificate from the MIT Sloan School of Management.

Personality Overview

Achievment Oriented

Confident & Optimistic

Generous

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Customer Experience
Her current title is VP of Customer Experience, and she has spoken publicly about the importance of putting the customer at the core of commerce strategy.
Resilient Leadership
Shared an HBR article highlighting the importance of emotional strength and resilience for leaders navigating uncertainty and change.
Digital Transformation
As Head of Omni-Channel Enablement, she spoke at industry events about how HP is embracing digital disruption and leveraging technology for consistent customer experiences.

Media Appearances

Gillian Campbell & Herriot Stobo, HP | Adobe Imagine 2019. Featured in YouTube

See Now

Work History

1-2024
VP, Customer Experience & Enablement, Global Revenue Operations at HP
11-2022 - 1-2024
VP, Lead to Cash Re-engineering at HP
4-2021 - 11-2022
Head of New Business Enablement at HP
11-2019 - 4-2021
VP, North America Sales Operations at HP
1-2017 - 10-2019
Head of Omni-Channel Enablement at HP

Education

2019 - 2019
Executive Certificate from MIT Sloan School of Management
BA from Glasgow Caledonian University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Spring, Texas, United States Job Level : Senior Designation : VP, Customer Experience & Enablement, Global Revenue Operations at HP
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Insights For Selling To Gillian

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Look like someone who is on top of their game
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gillian is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Gillian

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Gillian move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Gillian take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Gillian

Personality Compatibility


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