Giovanni Ragosa

Critic
DISC Type : C

Manager, Solution Consulting - Customer Workflows at ServiceNow

Rome, Latium, Italy

Overview

Giovanni Ragosa leads Solution Consulting for Customer Workflows at ServiceNow for the Mediterranean area. An Electronic Engineering graduate, his career began in IPTV/WebTV before moving to EMC as a storage specialist, showcasing a deep expertise in diverse technology architectures from new media to enterprise IT.

Beyond his professional life, Giovanni is a technology enthusiast with a clear appreciation for iconic entertainment brands. He follows The Walt Disney Company, Walt Disney Animation Studios, and The LEGO Group, and has shown his enthusiasm for pop culture like Star Wars online.

Unique fact: He spent over four years working in the niche field of IPTV and WebTV environments before transitioning into enterprise storage.

Personality Overview

Objective Thinker

Precise

Negotiator

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Workflows
As a Manager at ServiceNow, he specializes in Customer Service Management and Field Service Management solutions for the Mediterranean region.
Storage Architectures
Previously worked as an Isilon Storage Specialist and Account System Engineer at EMC, demonstrating a strong background in enterprise storage.
New Media Technology
His early career focused on IPTV and WebTV environments, giving him foundational knowledge in broadcasting and multimedia software and hardware.

Media Appearances

Giovanni has no verified media appearances

Work History

3-2024
Manager, Solution Consulting - Customer Workflows at ServiceNow
3-2023 - 3-2024
Advisory Solution Consultant & CIWF Team Lead Emea South at ServiceNow
9-2018 - 3-2023
Senior Solution Consultant, Customer Workflow at ServiceNow
5-2013 - 8-2018
Account System Engineer at EMC
5-2011 - 5-2013
Sales Engineer (Isilon Specialist) at EMC

Education

2000 - 2006
Electroning Engineering from Università degli studi Roma TRE

More Information

Social Presence :

Prographics :

Exp : 19 Location : Rome, Latium, Italy Job Level : Middle Designation : Manager, Solution Consulting - Customer Workflows at ServiceNow
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Insights For Selling To Giovanni

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giovanni is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Giovanni

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Giovanni move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Giovanni take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Giovanni

Personality Compatibility


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