Gisele Santos de Oliveira

Critic
DISC Type : C

Analista de Operações Outsourcing I at Lexmark

São Paulo, São Paulo, Brazil

Overview

Gisele is an Outsourcing Operations Analyst at Lexmark, specializing in technical support and maintenance of printing equipment. A graduate of Universidade Cruzeiro do Sul in Computer Networks, she is certified in ITIL and Scrum, with a strong focus on problem analysis and user support.

She demonstrates a strong commitment to professional development, having recently completed a course in Microsoft Excel and Power BI. Her interests include major technology companies like IBM and Hewlett Packard Enterprise, reflecting a passion for the broader IT industry.

Unique fact: She holds dual certifications in ITIL for service management and Scrum for agile methodology, highlighting her versatile approach to IT operations.

Personality Overview

Objective Thinker

ROI Driven

Information Seeker

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They enjoy working alone and do not rely on others very often.

Topics They Care About

IT Service Management
Holds an ITIL Foundation certification and focuses on problem analysis, user support, and suggesting improvements based on her experience.
Printing Infrastructure
Her role at Lexmark involves daily support, maintenance, and supply management for printing fleets, giving her hands-on expertise in hardware operations.
Continuous Learning
Recently completed a course in Excel and Power BI, and also holds certifications in Scrum, Core Security, and Cloud Infrastructure.

Media Appearances

Gisele has no verified media appearances

Work History

9-2017
Analista de Operações Outsourcing I at Lexmark
1-2016 - 6-2017
Estagiário em Redes de Computadores at Fundação Cásper Líbero
6-2010 - 5-2015
Operadora de Servico at Contax

Education

2015 - 2017
Tecnologia em Redes de Computadores from Universidade Cruzeiro do Sul
2012 - 2014
Tecnico de Informatica from Senac de São Paulo

More Information

Social Presence :

Prographics :

Exp : 14 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Operações Outsourcing I at Lexmark
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Insights For Selling To Gisele

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gisele is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Gisele

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Gisele move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Gisele take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Gisele

Personality Compatibility


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