Gisele Santos de Oliveira in

Gisele Santos de Oliveira

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Analista de Operações Outsourcing I at Lexmark
📍 São Paulo, São Paulo, Brazil

Gisele is an Outsourcing Operations Analyst at Lexmark, specializing in technical support and maintenance of printing equipment. A graduate of Universidade Cruzeiro do Sul in Computer Networks, she is certified in ITIL and Scrum, with a strong focus on problem analysis and user support.

She demonstrates a strong commitment to professional development, having recently completed a course in Microsoft Excel and Power BI. Her interests include major technology companies like IBM and Hewlett Packard Enterprise, reflecting a passion for the broader IT industry.

Unique fact: She holds dual certifications in ITIL for service management and Scrum for agile methodology, highlighting her versatile approach to IT operations.

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Experience
14 Years
Current Role
Analista de Operações Outsourcing I
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gisele cares about

IT Service Management
Holds an ITIL Foundation certification and focuses on problem analysis, user support, and suggesting improvements based on her experience.
Printing Infrastructure
Her role at Lexmark involves daily support, maintenance, and supply management for printing fleets, giving her hands-on expertise in hardware operations.
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Career

Work history

9-2017
Analista de Operações Outsourcing I
Lexmark
1-2016 - 6-2017
Estagiário em Redes de Computadores
Fundação Cásper Líbero
6-2010 - 5-2015
Operadora de Servico
Contax
In the press

Media appearances

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Education
2015 - 2017
Tecnologia em Redes de Computadores
Universidade Cruzeiro do Sul
2012 - 2014
Tecnico de Informatica
Senac de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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