Marcos Lacerda Martins in

Marcos Lacerda Martins

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Costumer Service Coordinator at Lexmark
📍 São Paulo, São Paulo, Brazil

Marcos Lacerda is a Technical Services and Operations Coordinator at Lexmark with a background in computer science. He has a strong history of managing contracts, coordinating field teams, and ensuring customer satisfaction for major clients during his time at companies like Ricoh Brasil.

Described by colleagues as cooperative and proactive, he emphasizes quality, precision, and organization in his work. He focuses on process improvement, cost analysis, and using data to drive decisions, ensuring projects are delivered on time and meet strategic goals.

He is actively upskilling in modern technology, having recently completed certifications in "Lexmark AI Foundations" and "Microsoft Excel with Copilot".

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Experience
7 Years
Current Role
Costumer Service Coordinator
Job Level
Junior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Marcos cares about

AI-Driven Analysis
Recently completed certifications in "Lexmark AI Foundations" and "Microsoft Excel with Copilot, " indicating a focus on leveraging AI for data analysis in his role.
Technical Services Management
Holds extensive experience coordinating technical field services and operations at major companies like Lexmark and Ricoh, with a focus on meeting SLAs and controlling costs.
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Career

Work history

10-2024
Costumer Service Coordinator
Lexmark
4-2024 - 9-2024
Supply Chain Analyst
Azza
10-2022 - 7-2023
Analista de Projetos e Operações
Orizon Valorização de Resíduos
10-2020 - 1-2022
Vendas
Digirax
5-2019 - 1-2020
Coordenador de Serviços Técnicos | Coordenador de Operações
Ricoh Brasil
In the press

Media appearances

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Education
5-2025 - 5-2026
Língua Inglesa e Literaturas de Língua Inglesa
Wizard by Pearson
2004 - 2008
Top
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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