Gislaine Arenhart

Critic
DISC Type : C

Gerente de Operações CSC | Planejamento e Performance at Lojas Renner S.A.

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Gislaine is an Operations Manager at Lojas Renner S. A. with over 20 years of experience in customer relations, strategic operations, and team management. An MBA graduate from ULBRA, she is recognized by colleagues as a competent, transparent, and dedicated leader focused on continuous improvement and achieving results.

During her time at ABS Brasil, her management of operations contributed to winning national awards from ABT and the Prêmio Nacional de Telesserviços.

Personality Overview

Critic

Negotiator

Precise

They don’t appreciate bells and whistles unless backed by data.  They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience
Her career focus is on customer relationship management, having implemented numerous projects centered on improving the customer journey and fostering strong connections.
Corporate Culture
She frequently expresses pride in her company's culture, emphasizing diversity, respect for employees, and creating an enchanting work environment.
Leadership Development
A significant part of her professional path involves developing leaders, monitoring team performance, and advising executives to drive results.

Media Appearances

Gislaine has no verified media appearances

Work History

8-2024
Gerente de Operações CSC | Planejamento e Performance at Lojas Renner S.A.
4-2019 - 7-2024
Gerente de Operações CSC | Crédito e Cobrança at Lojas Renner S.A.
9-2017 - 3-2019
Coordenadora da Central de Crédito e Cobrança at Lojas Renner S.A.
5-2002 - 8-2017
Gerente de Operações Call Center at ABS Brasil Soluções em Relacionamento

Education

2017 - 2018
MBA em Gestão Estratégica de Negócios from ULBRA
2008 - 2014
Secretariado Executivo Trilíngue from ULBRA

More Information

Social Presence :

Prographics :

Exp : 23 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Gerente de Operações CSC | Planejamento e Performance at Lojas Renner S.A.
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Insights For Selling To Gislaine

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gislaine is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Gislaine

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Gislaine move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Gislaine take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Gislaine

Personality Compatibility


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