Glaucia Y.
Questioner · DISC type cGlaucia is the Head of Customer Success at EDP Brasil, specializing in contact center management and customer experience. With a background in data engineering, she is also a four-time ISO 9001: 2015 Internal Auditor. Colleagues describe her as a strategic, visionary, and analytical leader who has won multiple awards for CX projects.
Outside of her core responsibilities, Glaucia is passionate about fostering a positive team culture, frequently celebrating her colleagues contributions and successes. She actively participates in community events focused on sharing knowledge and is interested in technology leaders like IBM and Oracle.
She won two separate gold awards in 2020 for customer experience projects, including being named "Best of the Best" at the ABEMD Awards.
Read the full overview →How Glaucia shows up
While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation. They are more likely than others to negotiate on pricing and terms.
Topics Glaucia cares about
Work history
Media appearances
DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
More profiles
Discover additional public profiles from our index.
Search more profiles
Looking for someone else? Search here for anyone.