Glaucia Y.
Login to view DISC.Glaucia is the Head of Customer Success at EDP Brasil, specializing in contact center management and customer experience. With a background in data engineering, she is also a four-time ISO 9001: 2015 Internal Auditor. Colleagues describe her as a strategic, visionary, and analytical leader who has won multiple awards for CX projects.
Outside of her core responsibilities, Glaucia is passionate about fostering a positive team culture, frequently celebrating her colleagues contributions and successes. She actively participates in community events focused on sharing knowledge and is interested in technology leaders like IBM and Oracle.
She won two separate gold awards in 2020 for customer experience projects, including being named "Best of the Best" at the ABEMD Awards.
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DISC behavioral profile
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