Gleison Silva, CEA® in

Gleison Silva, CEA®

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Head Transformação Atendimento, Superintendente de Atendimento at Santander Brasil
📍 São José do Rio Preto, São Paulo, Brazil

Gleison Silva serves as the Head of Conduct and Retail Risks for the Commercial Network at Santander Brasil, where he focuses on service transformation and customer experience. A long-tenured leader, his team won a key company award for three consecutive years. He holds an MBA from Metrocamp - Grupo IBMEC.

Beyond his professional role, Gleison is passionate about mentorship and social causes. He actively contributes to "SantAulas, " a training program for new professionals, and supports "Amigo de Valor, " an initiative that provides aid to at-risk children and adolescents.

His team earned the prestigious "Prêmio Certo Anual Santander Brasil" for three consecutive years, reflecting a consistent commitment to excellence.

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Experience
27 Years
Current Role
Head Transformação Atendimento, Superintendente de Atendimento
Location
São José do Rio Preto, São Paulo, Brazil
Personality Overview

How Gleison shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gleison cares about

Conduct and Risk
He leads the Conduct and Risks team for the retail network, focusing on suitability and quality to ensure the best customer outcomes.
Customer Experience
His roles and posts consistently emphasize his commitment to service transformation and ensuring the best possible experience for clients.
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Career

Work history

4-2019
Head Transformação Atendimento, Superintendente de Atendimento
Santander Brasil
1-2012 - 4-2019
Gerente Regional Atendimento e Pessoa Física
Santander Brasil
7-1998 - 12-2011
Gerente Geral Serviços, Gerente Relacionamento PF e PJ, , Gerente Atendimento,
Santander Brasil
In the press

Media appearances

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Education
Master of Business Administration (MBA)
Metrocamp - Grupo IBMEC
Bachelor of Business Administration (BBA)
Pontifícia Universidade Católica de Campinas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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