Gleison Silva, CEA®

Questioner
DISC Type : c

Head Transformação Atendimento, Superintendente de Atendimento at Santander Brasil

São José do Rio Preto, São Paulo, Brazil

Overview

Gleison Silva serves as the Head of Conduct and Retail Risks for the Commercial Network at Santander Brasil, where he focuses on service transformation and customer experience. A long-tenured leader, his team won a key company award for three consecutive years. He holds an MBA from Metrocamp - Grupo IBMEC.

Beyond his professional role, Gleison is passionate about mentorship and social causes. He actively contributes to "SantAulas, " a training program for new professionals, and supports "Amigo de Valor, " an initiative that provides aid to at-risk children and adolescents.

His team earned the prestigious "Prêmio Certo Anual Santander Brasil" for three consecutive years, reflecting a consistent commitment to excellence.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Conduct and Risk
He leads the Conduct and Risks team for the retail network, focusing on suitability and quality to ensure the best customer outcomes.
Customer Experience
His roles and posts consistently emphasize his commitment to service transformation and ensuring the best possible experience for clients.
Talent Development
He invests in new professionals by contributing to "SantAulas, " an internal program focused on employee training and development.

Media Appearances

Gleison has no verified media appearances

Work History

4-2019
Head Transformação Atendimento, Superintendente de Atendimento at Santander Brasil
1-2012 - 4-2019
Gerente Regional Atendimento e Pessoa Física at Santander Brasil
7-1998 - 12-2011
Gerente Geral Serviços, Gerente Relacionamento PF e PJ, , Gerente Atendimento, at Santander Brasil

Education

Master of Business Administration (MBA) from Metrocamp - Grupo IBMEC
Bachelor of Business Administration (BBA) from Pontifícia Universidade Católica de Campinas

More Information

Social Presence :

Prographics :

Exp : 27 Location : São José do Rio Preto, São Paulo, Brazil Job Level : N/A Designation : Head Transformação Atendimento, Superintendente de Atendimento at Santander Brasil
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Insights For Selling To Gleison

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gleison is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Gleison

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Gleison move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Gleison take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Gleison

Personality Compatibility


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