Glendon (Glen) Crain in

Glendon (Glen) Crain

Energizer · DISC type I
Customer Experience Specialist at Identifi
📍 Tarpon Springs, Florida, United States

A versatile operations and training professional with over 15 years of experience in the mortgage services, software implementation, and customer onboarding sectors. He has a proven track record of leading teams, streamlining processes, and enhancing customer satisfaction. He also holds a degree in Culinary Arts from Keiser University.

His background in culinary arts suggests a creative and detail-oriented approach that complements his technical and corporate career. While his professional life is focused on finance and technology, this unique educational path points to a personal passion for cooking and hospitality.

He is a trained culinary professional with a degree in Culinary Arts.

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Experience
12 Years
Current Role
Customer Experience Specialist
Job Level
Junior
Location
Tarpon Springs, Florida, United States
Personality Overview

How Glendon shows up

Believer
Informal
Enthusiastic

They are really good at seeing what the long-term impacts of their decisions could be. They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Priorities

Topics Glendon cares about

ECM Implementation
Configures and implements Enterprise Content Management (ECM) systems for financial institutions, delivering both administrative and end-user training.
Corporate Training
Has extensive experience developing training curricula and delivering live and virtual training across all departments for new and existing employees.
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Career

Work history

5-2023
Customer Experience Specialist
Identifi
5-2021 - 5-2023
PerfectDocs National Account Executive
Nationwide Title Clearing, Inc.
5-2018 - 5-2021
Strategic Onboarding Specialist SE Region / Corporate Trainer
Guaranteed Rate Affinity
8-2017 - 5-2021
Corporate Trainer
Guaranteed Rate Affinity
10-2016 - 8-2017
Regional Loan Officer Training Manager / Onboarding Specialist / Encompass Admin - NMLS #1556004
Sunbelt Lending Services
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2010
Culinary Arts and Related Services
Keiser University - Sarasota, Fl.
Education details unavailable
East Bay High School
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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