Glendon (Glen) Crain

Energizer
DISC Type : I

Customer Experience Specialist at Identifi

Tarpon Springs, Florida, United States

Overview

A versatile operations and training professional with over 15 years of experience in the mortgage services, software implementation, and customer onboarding sectors. He has a proven track record of leading teams, streamlining processes, and enhancing customer satisfaction. He also holds a degree in Culinary Arts from Keiser University.

His background in culinary arts suggests a creative and detail-oriented approach that complements his technical and corporate career. While his professional life is focused on finance and technology, this unique educational path points to a personal passion for cooking and hospitality.

He is a trained culinary professional with a degree in Culinary Arts.

Personality Overview

Believer

Informal

Enthusiastic

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

ECM Implementation
Configures and implements Enterprise Content Management (ECM) systems for financial institutions, delivering both administrative and end-user training.
Corporate Training
Has extensive experience developing training curricula and delivering live and virtual training across all departments for new and existing employees.
Customer Onboarding
Specializes in strategically onboarding clients and managing key accounts, serving as the main point of contact for SaaS product support and delivery.

Media Appearances

Glendon has no verified media appearances

Work History

5-2023
Customer Experience Specialist at Identifi
5-2021 - 5-2023
PerfectDocs National Account Executive at Nationwide Title Clearing, Inc.
5-2018 - 5-2021
Strategic Onboarding Specialist SE Region / Corporate Trainer at Guaranteed Rate Affinity
8-2017 - 5-2021
Corporate Trainer at Guaranteed Rate Affinity
10-2016 - 8-2017
Regional Loan Officer Training Manager / Onboarding Specialist / Encompass Admin - NMLS #1556004 at Sunbelt Lending Services

Education

2008 - 2010
Culinary Arts and Related Services from Keiser University - Sarasota, Fl.
Education details unavailable from East Bay High School

More Information

Social Presence :

Prographics :

Exp : 12 Location : Tarpon Springs, Florida, United States Job Level : Junior Designation : Customer Experience Specialist at Identifi
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Insights For Selling To Glendon (Glen)

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Glendon (Glen) is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Glendon (Glen)

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Glendon (Glen) move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Glendon (Glen) take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Glendon (Glen)

Personality Compatibility


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