Gokul Thangavelu in

Gokul Thangavelu

Researcher · DISC type Cs
Senior Manager, Operational Excellence at Prodapt
📍 Chennai, Tamil Nadu, India

Gokul is an operations executive with over 18 years of experience leading digital transformation and operational excellence within contact centers. A graduate of Jayaram College of Engineering and Technology, he is certified in Lean Six Sigma and is passionate about optimizing workflows and improving service delivery.

He appears deeply invested in career growth and team building, often sharing motivational updates and actively participating in hiring for his teams in Chennai. His posts reflect a focus on forward momentum and shaping the future of his industry.

He is credited with establishing a relationship and securing a multi-million dollar annual contract with a major cybersecurity firm.

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Experience
19 Years
Current Role
Senior Manager, Operational Excellence
Job Level
Middle
Location
Chennai, Tamil Nadu, India
Personality Overview

How Gokul shows up

ROI Seeker
Cost Conscious
Soft Communicator

The only way to convince them is by showing them examples and ample proof. They are heavily focused on quality and prefer doing things the right way, even if it takes time. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Priorities

Topics Gokul cares about

Operational Excellence
With Lean Six Sigma certifications, his entire career is focused on optimizing contact center workflows, reducing costs, and improving service delivery.
Digital Transformation
He has over 18 years of experience leading initiatives to modernize and digitally transform customer support and contact center operations.
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Career

Work history

6-2025
Senior Manager, Operational Excellence
Prodapt
4-2020 - 6-2025
Manager_Client Partner
Movate
6-2017 - 4-2020
Assistant Manager_Client Partner
Movate
11-2015 - 6-2017
Business Director
Image Solutions India
12-2010 - 12-2015
BPO Lead
Tata Consultancy Services
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2002 - 2006
Bachelor of Engineering - BE
Jayaram College of Engineering and Technology
2000 - 2002
High School
Malco Vidyalaya Matriculation Higher Sec School
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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