Gourav Shinde

Evaluator
DISC Type : dsc

Technical Support Representative at Netpulse Services India Pvt Ltd.

Pune Division, Maharashtra, India

Overview

Gourav is a Technical Support Representative at Netpulse Services, providing comprehensive IT support to international clients. He specializes in L1/L2 support, system administration, and troubleshooting for email, MS Office, and ISP issues. He holds a BSc in Electronics from Sir Parashurambhau College and has prior experience implementing IT solutions at Matrix Business Machines.

He shows a strong passion for applying his technical skills to solve practical, real-world problems. This is demonstrated by his work on a project designed to directly help local community vendors, indicating an interest in technology that has a tangible, positive impact beyond a corporate environment.

He has developed a solution featuring real-time alerts for local vendors, which was built using open-source tools.

Personality Overview

Thorough Evaluator

Hard To Convince

Quality Focused

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

IT Support & Troubleshooting
His career is centered around L1/L2 support for international clients, handling issues across email, MS Office, hardware, software, and networking.
System Administration
His expertise includes user account creation, permission management, and providing remote support for users as part of his core responsibilities.
Impactful Tech Solutions
He shared a project focused on creating a solution with real-time alerts to help local vendors, showing an interest in tech with real-world impact.

Media Appearances

Gourav has no verified media appearances

Work History

3-2025
Technical Support Representative at Netpulse Services India Pvt Ltd.
1-2025 - 3-2025
Information Technology Engineer at Matrix Business Machines Pvt. Ltd.
6-2024 - 12-2024
Information Technology Engineer at Matrix Business Machines Pvt. Ltd.
11-2020 - 9-2024
Information Retrieval Officer at Justdial

Education

6-2021 - 7-2023
Bsc Electronic from Sir Parashurambhau College - India

More Information

Social Presence :

Prographics :

Exp : 5 Location : Pune Division, Maharashtra, India Job Level : Junior Designation : Technical Support Representative at Netpulse Services India Pvt Ltd.
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Insights For Selling To Gourav

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gourav is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Gourav

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Gourav move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Gourav take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Gourav

Personality Compatibility


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