Grace Willrich

Questioner
DISC Type : c

Customer Success Manager at Smartly

New York, New York, United States

Overview

Grace has no verified overview

Personality Overview

Not Easily Convinced

Cautious & Analytical

Value Seeker

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Grace has no verified topics they care about

Media Appearances

Grace has no verified media appearances

Work History

10-2025
Customer Success Manager at Smartly
5-2025 - 10-2025
Manager, Advertiser Success at adMarketplace
8-2024 - 5-2025
Account Specialist at adMarketplace
8-2023 - 7-2024
Campaign Specialist at adMarketplace
6-2022 - 8-2022
Digital Marketing and E-commerce Intern at Credo

Education

9-2018 - 6-2023
Bachelor of Arts - BA from Santa Clara University
1-2022 - 5-2022
Study Abroad Program from Santa Clara University

More Information

Social Presence :

Prographics :

Exp : N/A Location : New York, New York, United States Job Level : N/A Designation : Customer Success Manager at Smartly
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Insights For Selling To Grace

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Grace is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Grace

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Grace move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Grace take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Grace

Personality Compatibility


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