Graham Wilson

Examiner
DISC Type : sc

Group General Manager - Stores & Support Office Technology (JB HiFi, The Good Guys & e&s) at JB Hi-Fi

Greater Melbourne Area, Australia

Overview

Graham is a seasoned retail IT leader with over 25 years of experience, currently serving as the Group General Manager for Store & Support Centre Technology at JB Hi-Fi and The Good Guys. He specializes in technology strategy, team leadership, and delivering transformational outcomes in complex retail environments.

He is a committed leader focused on empowering people and fostering a culture of accountability and continuous improvement to achieve high-quality results. He holds a Diploma of Information Technology from Victoria University.

He leads technology strategy and execution for two of Australias most iconic retail brands.

Personality Overview

Process Oriented

Overcautious

Late Adopter

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Retail Technology
His career is dedicated to driving technology strategy for multi-brand, multi-channel retailers like JB Hi-Fi, The Good Guys, and Lovisa.
Team Empowerment
States a commitment to "empowering people, building capability, and creating environments where teams can deliver consistent, high-quality results. "
IT Talent Recruitment
Frequently posts about new opportunities on his teams, actively seeking to hire for roles ranging from service desk to senior leadership.

Media Appearances

Graham has no verified media appearances

Work History

6-2019
Group General Manager - Stores & Support Office Technology (JB HiFi, The Good Guys & e&s) at JB Hi-Fi
5-2017 - 5-2019
Stores Technology and Support groups Manager (JB) at JB Hi-Fi
11-2013 - 4-2017
IT Manager (Global) at Lovisa Pty Ltd
4-2008 - 11-2013
Senior IT Analyst at Just Group
3-2005 - 4-2008
IT Manager at Clublinks Pty Ltd

Education

1997 - 1997
Diploma of Information Technology from Victoria University
1996 - 1996
Certificate IV in Information Technology from Victoria University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Melbourne Area, Australia Job Level : Senior Designation : Group General Manager - Stores & Support Office Technology (JB HiFi, The Good Guys & e&s) at JB Hi-Fi
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Insights For Selling To Graham

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Graham is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Graham

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Graham move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Graham take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Graham

Personality Compatibility


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